Seasoned Senior Product Manager with extensive experience in Product Leadership and Capital Markets, exhibiting a strong history of propelling product innovation and streamlining operational efficiency via a results-focused methodology that encourages teamwork among cross-functional teams to achieve impactful solutions in line with organizational objectives.
Overview
27
27
years of professional experience
Work History
Senior Product Manager
Tata Consultancy Services
Bengaluru
01.2008 - Current
Provide thought leadership for securities product platforms to increase Revenue & Profitability, strengthen product capabilities & improve Quality & Customer Satisfaction.
Set goals for the product roadmap based on the overall goals of the business through market scanning to identify market infrastructure and regulatory changes.
Increased product adoption by identifying customer needs and developing innovative product features.
Improved user experience by collaborating closely with design and development teams on UI/UX enhancements.
Mentored junior Product Managers in effective project management techniques and industry best practices.
Managed product roadmaps, aligning with company goals and ensuring timely delivery of key features.
Enhanced customer satisfaction rates through proactive communication of feature updates, bug fixes, and other relevant information related to the products managed.
Established strong relationships with key stakeholders, fostering collaboration across departments for seamless product development.
Drove go-to-market plans for product releases, coordinating marketing efforts to raise brand awareness and generate leads.
Championed customer feedback loops to continuously refine products according to evolving customer requirements.
Leveraged Agile methodologies for efficient project management and rapid iteration cycles in response to changing market demands.
Collaborated with sales teams on generating targeted marketing materials that effectively communicated unique selling points of each product offering.
Ensured regulatory compliance by working closely with legal departments on necessary documentation and approvals.
Managed product demonstrations and testimonials for performance evaluation.
Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
Senior Business Analyst
Tata Consultancy Services
Bengaluru
03.2005 - 12.2007
SPOC for client implementations, leading a team of business analysts across various geographies.
Interface with the client, relationship managers and other TCS service practices.
Responsible for pre-sales work focused on new customer acquisition & existing customer upselling.
Preparation of RFI/RFP response, presentation & RFP walkthrough to Clients.
Competency building in Custody, Settlements and Wealth Management.
Responsible for developing and maintaining the repository of business requirements documents and data flows.
Facilitate requirement workshops and lead business user group discussions during the business requirement capture phase.
Conduct functional gap analysis and prepare requirement specification documentation for change requests and interface data feeds.
Perform functional testing for new releases and data mapping corrections.
Channel Manager
Sify Ltd.
Chennai
11.2004 - 03.2005
Managing the marketing operations for the Sify finance portal capital market tools and services involving forging strategic business alliances with channel partners.
Interfacing with operations and technology team for developing financial planning tools to assist registered subscribers in their financial planning and decision-making process.
Conducting online discussion on various investment avenues available in capital markets in consultation with panel of judges from capital markets.
Handling the functioning of investment tracker system; providing value additions to the paid services of the portal in coordination with operations support team.
Executive
Stock Holding Corporation of India Ltd
Chennai
02.1999 - 11.2004
Conducting verification & release of delivery instructions of clearing members for pay in to the exchange and pay out to the beneficiary accounts.
Handling commodities / derivative accounts of clearing members, SGL transactions of clients; involved in opening depository beneficiary accounts, clearing member accounts, creating pledge, etc.
Assisting retail and institutional clients in the bidding process for IPOs.
Liaising with bankers, stock exchanges, registrars, brokers, depository participants and other external agencies to facilitate smooth trading of securities.
Handling post investment activities like preparing return charts, weekly reporting of NAV, etc.
Implementing competitive strategies for managing the marketing of Mutual Funds, Bonds & Insurance products to retail, institutional & corporate clients.
Identifying, appointing and managing franchisee operations with a view to ensuring effective marketing of financial products.
Organizing promotional activities generating product awareness among potential investors and providing information on economic, industrial & financial situations.
Managing day-to-day administration of the customers’ portfolios; providing advisory services to HNI & corporate clients, ensuring high ROI.
Providing advisory services regarding the processes, procedures and strategies for trading in cash and F&O markets.
Resolving critical issues pertaining to delivery of money market & debt instruments, ensuring maximum customer satisfaction level.
Assistant Delivery Manager at Tata Consultancy Services, Global Shared ServicesAssistant Delivery Manager at Tata Consultancy Services, Global Shared Services