Sumesh Mohan
VADODARA
Summary
Dynamic leader with a proven track record at BIOMERIEUX INDIA PVT LTD, adept at driving technical teams and enhancing service operations across South Asia. Excelled in optimizing workflows, achieving service revenue goals, and fostering global collaborations. Skilled in technical support and CRM training, I significantly contribute to understanding customer needs and improving business outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
FIELD SERVICE MANAGER
BIOMERIEUX INDIA PVT LTD
Vadodara
05.2015 - Current
- Leading a team of service engineers to ensure seamless installation, maintenance, and troubleshooting of diagnostics equipments in Pharmaceutical industries across West, North & East India
- Improved service response time through optimized workflows and resource allocation
- Successfully achieved yearly budgets for service revenue, and other key performance indicators.
- Proud contributor to numerous global projects helping company interpret customer feedback & understand their pain points
- Supporting customers in other South Asian countries like Nepal, Srilanka, Bangladesh etc
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Analyzed business performance data and forecasted business results for upper management.
- Trained new employees on company policies and procedures related to field service operations.
Manager-Automation Service
Agappe Diagnostics Ltd
05.2011 - 04.2015
- Supported the installation and calibration of diagnostics equipment in healthcare facilities and laboratories
- Handled Fully Automated Biochemistry instruments and Hematology Analyzers
Service Engineer
Surgitech India
02.2009 - 05.2011
- Handled Arterial Blood Gas Analyzers and Electrolytes Analyzer for Hospitals & Pathologies
- Responsible for timely Breakdown resolution and scheduled Preventive Maintenances
Education
BACHELOR OF TECHNOLOGY -
JRN RAJASTHAN VIDYAPEETH UNIVERSITY
07.2008
Skills
- Leading Technical Teams
- CRM Trainer
- Technical Support Expertise
- Collaborated With Global Team
Certification
- Manage Like a Pro course by Dale Carnegie Training Institute
- Inclusive Leadership by Institut Merieux
Languages
Hindi
First Language
English
Advanced (C1)
C1
Malayalam
Intermediate (B1)
B1
Timeline
FIELD SERVICE MANAGER
BIOMERIEUX INDIA PVT LTD
05.2015 - Current
Manager-Automation Service
Agappe Diagnostics Ltd
05.2011 - 04.2015
Service Engineer
Surgitech India
02.2009 - 05.2011
BACHELOR OF TECHNOLOGY -
JRN RAJASTHAN VIDYAPEETH UNIVERSITY
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