Sumi Bora
Front Office & Catering Operations Manager
Guwahati
Summary
A Challenging Career to unleash my experience and constantly acquired skills in the field of Hospitality & Front Office in the best possible means that would aid to contribute consistently to both personal and organizational goals.
Overview
18
18
years of professional experience
2
2
Certifications
1
1
Language
Work History
Manager
Assam Engineering College Canteen
Guwahati
03.2020 - 04.2025
- Manage the College Canteen from March 2020 to April 2025.
- Aashaa Catering Services operates the canteen at Assam Engineering College, offering a diverse multi-cuisine experience to students, faculty, and staff. The daily service includes Indian Thalis, Chinese dishes, and Continental cuisine—served in a hygienic, affordable, and student-friendly environment.
- Core Responsibilities & Duties
- 1. Strategic Operations Management
- Oversee daily canteen functions including kitchen operations, food counters, and customer service flow.
- Ensure timely availability of meals and snacks throughout the day to accommodate college schedules.
- 2. Multi-Cuisine Menu Development
- Design and implement a rotating menu including Indian Thalis, Chinese staples (fried rice, noodles, momos), and Continental favourites (pastas, sandwiches, salads).
- Focus on taste, nutrition, and affordability tailored to student preferences.
- 3. Food Quality & Consistency Control
- Conduct regular inspections of meal preparation, taste testing, and quality assurance across all cuisine sections.
- Maintain consistency in flavour and presentation across batches and days.
- 4. Inventory & Supply Chain Management
- Procure and manage inventory for ingredients.
- Build strong supplier network for cost-effective and timely delivery of goods.
- 5. Hygiene, Cleanliness & Safety
- Implement strict hygiene protocols as per FSSAI standards across kitchen and dining areas.
- Train staff regularly on sanitation, safe food handling, and proper waste disposal practices.
- 6. Team Leadership & Staff Oversight
- Hire and manage skilled culinary team including specialized chefs for Indian, Chinese, and Continental sections.
- Schedule shifts, conduct performance reviews, and ensure smooth kitchen operations.
- 7. Financial Planning & Cost Control
- Monitor daily sales and expenditures to ensure profitability.
- Manage budgets for raw materials, staff salaries, utilities, and maintenance.
- Maintain transparent billing and vendor transaction records.
- 8. Student Engagement & Feedback Integration
- Establish regular communication channels for feedback through digital platforms and direct interaction.
- Analyse feedback to update menus, improve taste profiles, and enhance overall satisfaction.
Owner
Assam Engineering College Mess Hostel 7 & 9
Guwahati
09.2023 - 01.2025
- Served as a Meal provider for Mess from September 2023 to January 2025.
- As the owner of Aashaa Catering Services, responsible for providing wholesome and timely meals to 300 boys daily, the role demands comprehensive oversight of culinary operations, quality assurance, staff management, and customer satisfaction. The services include daily breakfast, lunch, tea, and dinner, along with organizing monthly feasts.
- Key Responsibilities and Duties
- 1. Meal Operations Management
- Supervise the preparation and timely delivery of all daily meals (breakfast, lunch, evening tea, dinner).
- Ensure food quantity and quality meet the daily requirements of 300 boys without compromise.
- 2. Menu Planning & Nutrition
- Design and rotate menus weekly/monthly to maintain variety and nutritional balance.
- Incorporate seasonal produce and regional preferences.
- Plan festive and special menus for the monthly feast.
- 3. Procurement & Inventory Control
- Source and procure fresh, quality raw materials in bulk.
- Maintain stock levels to prevent shortages or spoilage.
- Negotiate with local vendors for cost-effective and reliable supplies.
- 4. Hygiene, Cleanliness & Food Safety
- Implement strict hygiene protocols in food handling, kitchen operations, and dining spaces.
- Ensure compliance with FSSAI and local food safety standards.
- Conduct regular inspections and corrective actions for cleanliness.
- 5. Staff Supervision & HR Management
- Recruit, train, and manage a dedicated team of chefs, helpers, and service staff.
- Allocate daily duties and monitor performance.
- Maintain staff schedules, attendance, and conduct regular briefings.
- 6. Financial Management
- Create and maintain monthly budgets for regular meals and special feasts.
- Monitor and control food and labor costs to ensure profitability.
- Manage payments, billing, and vendor transactions.
- 7. Customer Relation & Feedback Handling
- Engage regularly with students and management for feedback.
- Address grievances promptly and incorporate suggestions for improvement.
- 8. Monthly Feast Coordination
- Organize and execute a themed festive monthly feast.
- Plan upgrade menu offerings, special dishes and presentation.
- Coordinate additional manpower and logistical arrangements as needed.
- 9. Documentation & Regulatory Compliance
- Maintain records of daily operations, purchases, vendor details, and licenses.
- Ensure timely renewal of required certifications and licenses.
- Prepare reports for internal use or institutional oversight if needed.
- 10. Business Development & Innovation
- Identify areas for improving efficiency, cost-saving, and service quality.
- Explore expansion into other catering verticals or event services.
- Leverage feedback and trends to innovate menus and service models.
Front Office Internship
Hilton Head Marriot Resort & Spa
Hilton Head Island
01.2009 - 09.2009
- Worked as a Front Office Internship from January 2009 to September 2009.
- Responsibilities
- Handling smooth Check-in and Check-out of the arrival’s of the guest.
- Maintaining room inventory.
- Coordinate with Sales executive on Room Sales.
- Updating & Creating new Rates in the PMS.
- Maintaining Guest relation.
- Cashiering.
- Solve Guest complains.
- Assisting Food & Beverage Dept i.e. Room Service.
Guest Service Associate in Front Office
Asiana Hotel
Chennai
04.2007 - 10.2008
- Worked as a GSA in Front Office at Asiana Hotel from April 2007 to October 2008.
- Responsibilities
- Handling reservation queries & sending confirmations.
- Updating daily reports (BOB, Reservation Tally, Segment analysis).
- Maintaining room inventory.
- Uploading the new rates in official website.
- Coordinate with Sales executive on Room Sales.
- Updating & Creating new Rates in WINHms.
- Handling smooth Check-in and Checkout. Including Group Arrivals.
- Maintaining Guest relation.
- Cashiering.
- Night Auditing.
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores [Number]%.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Handled phone inquiries professionally, contributing to increased bookings and repeat customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Contributed positively towards achieving team targets by cross-selling additional amenities during interactions with guests.
- Walked through properties to maximize guest safety and clear areas of trash and debris.
- Assisted guests with booking reservations, resulting in higher occupancy rates.
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Scheduled and confirmed restaurant reservations for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Created welcoming and comfortable environment for guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Handled customer complaints to satisfy and retain guests.
- Maintained accurate and up-to-date records of guest information.
- Greeted guests upon arrival by providing warm welcome.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Provided accurate information regarding local attractions, restaurants and activities.
- Upheld hotel policies and procedures by providing high level of customer service.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Assisted with luggage handling, valet services and concierge services.
- Managed check-in and check-out procedures for guests.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Facilitated and coordinated transportation services for guests.
- Assisted guests with variety of services and local attraction information.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
Education
Secondary School -
State Board of Meghalaya
High Secondary - undefined
State Board of Assam
BA Degree - undefined
University of Assam
Bachelor Degree - Hospitality Management
Monarch International College of Hotel Management, TAFE Australia
OotySkills
Currently working on package, WinHMS at Asiana
undefinedCertification
Successfully completed 6 months of Industrial Exposure Training at Taj Fisherman Cove, Chennai in all departments.
References
On Request
Interests
Cooking, listening to Music, Travelling
Strengths
- Explore Challenges and Opportunities Arising Out Of Responsibilities Assigned
- Tireless Enthusiasm
Timeline
Owner
Assam Engineering College Mess Hostel 7 & 9
09.2023 - 01.2025
Manager
Assam Engineering College Canteen
03.2020 - 04.2025
Front Office Internship
Hilton Head Marriot Resort & Spa
01.2009 - 09.2009
Guest Service Associate in Front Office
Asiana Hotel
04.2007 - 10.2008
High Secondary - undefined
State Board of Assam
BA Degree - undefined
University of Assam
Secondary School -
State Board of Meghalaya
Bachelor Degree - Hospitality Management
Monarch International College of Hotel Management, TAFE Australia