Sumin Varghese

● Provide tier-1 technical for customers, resolving an average of

50+ customer inquiries per day with a 95% first-contact

resolution rate.

● Utilize advanced CRM and ticketing systems to track,

prioritize, and efficiently manage seller support cases.

● Maintain consistent performance metrics with minimal ticket

backlog and high customer satisfaction ratings.

● Designed and deployed a full-stack web application using

Django, reducing development time by 30% compared to

initial estimates.

● Developed dynamic, user-responsive web interfaces using

HTML5, CSS3, and JavaScript, improving user engagement and

functionality.

● Implemented secure user authentication and authorization

systems using Django's built-in authentication framework.

● Created and optimized database models with complex

relationships for efficient data retrieval and storage.