Sumi Rajesh Nambiar

. Negotiated favorable freight rates with carriers,

reducing overall transportation costs for the

company.

. Supported sales efforts by providing accurate

product availability information and assisting in

order negotiations.

. Supervised day-to-day operations to meet

performance, quality and service expectations.

. Improved customer satisfaction by addressing and

resolving complaints promptly.

. Assisted in the preparation of detailed export reports for

senior management to inform strategic decision-making

processes.

· Developed strong working relationships with staff,

fostering a positive work environment.

· Promoted teamwork within the workplace by

encouraging collaboration among staff members on

various project tasks.

· Provided exceptional customer service support

during every stage of the export process, from initial

inquiries through post-delivery follow-up

communications.

. Conducted market research to identify new

business opportunities, contributing to company

growth.

· Coordinated closely with customs brokers to ensure

prompt clearance of goods at destination ports while

minimizing delays and additional fees.

. Ensured regulatory compliance for all exports by

staying current on industry standards, laws, and

best practices.

· Facilitated cross-departmental collaboration,

fostering a cohesive work environment that

supported overall business objectives.

· Spearheaded the development of a comprehensive

export strategy that aligned with company goals

and supported long-term growth plans.

· Improved staff productivity by developing and

implementing comprehensive training programs for

the export team.

· Developed strong relationships with logistics

partners to optimize shipping routes and reduce

costs.

· Managed complex export projects, ensuring on-time

delivery and compliance with international

regulations.

· Implemented rigorous quality control procedures

throughout the entire export process, upholding

high standards for all shipments.

· Streamlined export processes by implementing

efficient documentation and tracking systems.

· Enhanced supply chain visibility with the

implementation of advanced tracking tools and

regular performance reporting.

· Increased customer satisfaction through proactive

communication and timely resolution of shipment

issues.

· Managed financial aspects of export operations,

including budgeting, invoicing, and cost analysis for

improved profitability.

· Maintained comprehensive knowledge of export-

related technology tools, software solutions, and

resources to support efficient operations and stay

ahead of industry trends.

· Tracked shipments processing through customs and

other agencies and obtained clearances.

· Coordinated with shipping and transport companies

on behalf of clients.

· Developed and maintained relationships with

customs brokers, freight forwarders and customers.

· Maintained open communication with customers

and overseas partners to update all parties on order

and shipping changes.

· Advised customers on transportation options, types

of carriers or shipping routes.

· Insured cargo against loss, damage or pilferage.

· Maintained up-to-date knowledge of US customs

regulations and international trade laws.

· Followed SOPs with all customer account actions

and data management to keep consistent service

levels.

· Mentored junior staff members in their professional

development by offering guidance/support in their

assigned roles.

· Facilitated clear communication between

employees and upper management through regular

meetings and updates.

· Generated repeat business through exceptional

customer service.

· Coordinated with vendors to ensure timely delivery

of products and resolve any supply chain issues.

• Handling imports and exports (Sea). (FCL/LCL)
• Interacting with customers and cross referring to their requirements & needs.
• Sourcing and negotiating prices with various shipping lines / NVOCC in Nhava Sheva, Mundra, Hazira, Chennai, Mangalore, Tuticorin, Cochin, Hyderabad & all other ICD Ports.
• Monitoring with the Customers, Shipping Lines, NVOCCs, C&F Agents for the day to day Export & Import shipments.
• Co-ordinate with Shipping Lines for Container Booking & obtaining Delivery Order.
• Ensuring the arrangement for the transport for CFS (Dock Stuff) or Factory Stuffing, as applicable.
• Arranging & ensuring for the timely Customs clearance of the shipment.
• Ensuring the proper arrangement for stuffing & timely movement of containers at CFS.
• Preparing loading list and ensure to submit the same to shipping line in time.
• Receiving documents from clients/shipper, preparation of shipment documents.
• Obtaining SOB confirmation upon sailing of vessel & releasing Bill of Lading to customer.
• Release & Surrender of Master B/L from the Shipping Lines / Agents & NVOCCs.
• For Import shipments preparing Cargo Manifest, Freight Bill & issuing delivery order in time to CHA/Customer.
• Sending pre-alert to overseas agent for informing the status of shipment.
• Attending calls from customers & provide them necessary information as required.
• Communicating with the customer as well as overseas agents on a periodic basis regarding status.
• Providing on time post shipment information to customers.
• Sourcing and negotiating prices with the Overseas Agents / Various shipping lines for Import Freight Rates.
• Preparing Import General Manifest and ensuring Timely Submission to the Shipping Line & Vessel Operator.
• Preparing VGM & ensuring its timely submission to the Shipping Lines through ODEX.
• Issuing Examination & Final Delivery Order to customer against proper documents.
• Keeping a track of the Container and ensure its timely return to the proper yard.

• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Negotiated prices, terms of sales and service agreements.
• Built relationships with customers and community to promote long term business growth.
• Attended monthly sales meetings and quarterly sales trainings.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Recorded accurate and efficient records in customer database.
• Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
• Negotiated more favorable rates and delivery times with vendors.
• Facilitated regular team meetings to discuss challenges, successes and strategies.
• Improved productivity of customer service team by leading training initiatives and revamping schedules.
• Assisted sales team members in developing customer relationships, and building customer loyalty.
• Developed and enforced policies and procedures for compliance with company policies.
• Built strong relationships with clients by following up on previous purchases and suggesting new products.
• Maintained up-to-date knowledge of products and services offered to customers.
• Managed import and export of hazardous materials in compliance with applicable laws and regulations.
• Tracked shipments processing through customs and other agencies and obtained clearances.
• Coordinated with shipping and transport companies on behalf of clients.
• Developed and maintained relationships with customs brokers, freight forwarders and customers.
• Advised customers on transportation options, types of carriers or shipping routes.
• Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
• Maintained up-to-date knowledge of US customs regulations and international trade laws.

• Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
• Analyzed shipping reports to identify opportunities for cost savings.
• Investigated discrepancies in shipping documents and resolved issues with vendors.
• Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
• Managed import and export of hazardous materials in compliance with applicable laws and regulations.
• Negotiated freight rates with carriers for international transportation of goods.
• Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
• Utilized logistics software to manage, monitor and track shipments from origin to destination.
• Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
• Developed strategies to reduce overall shipping costs while maintaining high-quality service.
• Assisted with problem resolution and dispute management relating to import and export activities.
• Researched and helped evaluate new potential suppliers and vendors for better service and pricing.
• Prepared and submitted reports on import and export activity to management.
• Processed customs declarations and maintained records of customs documents.
• Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
• Arranged delivery or storage of goods at destinations.
• Oversaw cargo claims to investigate and resolve loss or damage issues during transit.
• Facilitated required documentation to manage customs clearance.
• Readied bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
• Developed and deepened successful partnerships with representatives of diverse shipping companies.
• Stayed on top of shipment locations and current status to update offices and customers.
• Calculated weight, volume or cost of goods to be moved.
• Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
• Provided tracking information to enable clients to monitor progress of shipments.
• Prepared accurate cost estimates for international shipments to provide clients with exact fees and information.
• Determined most valuable and cost-effective routes for shipments, overseeing transit time, price and safety.

• Designed export strategies to meet project delivery requirements.
• Prepared various import, export and supplier forms for customs submittal.
• Processed company's import permit and export license processes.
• Administered export of Various products for compliance with company and customs export policies.
• Coordinated with shipping and transport companies on behalf of clients.
• Applied standard tables and knowledge of law to calculate duty and tariff payments of each shipment.
• Maintained up-to-date knowledge of US customs regulations and international trade laws.
• Tracked shipments processing through customs and other agencies and obtained clearances.
• Advised customers on transportation options, types of carriers or shipping routes.
• Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
• Followed SOPs with all customer account actions and data management to keep consistent service levels.
• Prepared and processed import and export documentation according to customs regulations, laws or procedures.