Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant
Sumiran Patnaik

Sumiran Patnaik

BA
Pune

Summary

Senior Business Analyst with 12+ years of experience in delivering data-driven solutions and managing cross-functional teams in IT and business domains. In 2024, took a sabbatical to oversee operations at a family-owned petrol pump, gaining hands-on experience in vendor coordination, inventory control, and daily financial management. Now fully committed to resuming a business analyst role, bringing strong operational insight and leadership maturity.

Overview

12
12
years of professional experience
1
1
Certification
2
2
Languages

Work History

Career Break

Family Business
04.2024 - 03.2025
  • Actively managed the operations of a family-run petrol pump outlet, including:
    - Monitoring daily fuel sales, cash flow, and inventory
    - Coordinating with suppliers and logistics vendors
    - Handling staff scheduling, billing, and basic bookkeeping
    - Implementing small-scale process improvements to reduce downtime and pilferage.
  • Proven ability to learn quickly and adapt to new situations.
  • Purpose-driven break; currently seeking to return to a full-time Senior Business Analyst role in the IT/consulting sector.

Senior Business Analyst

HumaneBITS
06.2021 - 04.2024
  • Developed understanding of customer workflows to deliver precise recommendations for challenging problems
  • Determined opportunities to improve workflow by adding and modifying processes, revamping use cases for each initiative and creating new components for each functional area
  • Kept track of simultaneous project milestones using tactical approaches, established practices and strategic plans focused on production, schedule and budget objectives
  • Prioritized day-to-day delivery functions to promote sustained growth within digital and mobile technology division
  • Identified and analyzed business strategies to increase company longevity
  • Pinpointed inefficiencies in business processes and recommended improved policies
  • Conducted stakeholder interviews to understand user needs and preferences
  • Conducted gap analysis between current state processes and desired future state processes
  • Monitored project progress using metrics such as timeline, budget, resources utilization
  • Documented test cases for validating system functionality against user requirements
  • Worked closely with clients to ensure their satisfaction with the delivered product or service
  • Analyzed existing systems and processes, identified gaps and recommended improvements
  • Reviewed system design specifications for completeness, accuracy, consistency, traceability and usability
  • Translated business objectives into measurable success criteria that could be tracked over time
  • Developed detailed project plans outlining tasks, deadlines and resources needed for successful implementation of projects
  • Created data flows to illustrate the flow of information between various stakeholders
  • Performed root cause analysis to determine underlying issues in complex problems
  • Developed business process models to identify and document customer requirements
  • Collaborated with IT teams on the development of applications based on business requirements
  • Produced reports summarizing findings from data analysis activities to facilitate informed decisions making
  • Gathered performance metrics from different sources including surveys, focus groups
  • Designed use case scenarios to demonstrate how users interact with the system or application
  • Identified and analyzed user requirements, procedures and processes to develop optimization strategies
  • Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines
  • Developed innovative, fact-based and achievable strategies and operating models based on evaluations
  • Facilitated brainstorming sessions with cross-functional teams for problem solving activities
  • Translated user needs into actionable items that could be addressed by IT teams
  • Evaluated business processes for improvement opportunities through automation or streamlining
  • Presented complex technical concepts in clear manner suitable for nontechnical audiences
  • Monitored project timelines and budgets by tracking milestones, deliverables, tasks
  • Conducted interviews with subject matter experts to gather information on existing systems and procedures
  • Created detailed process flows and user stories to document system requirements and design solutions
  • Identified gaps between current state and desired future state operations
  • Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality
  • Assisted in developing training materials for internal staff on new products or services
  • Collaborated with stakeholders across departments to define requirements for new projects
  • Analyzed existing systems and processes to identify areas of improvement
  • Gathered feedback from end users regarding usability issues related to applications or systems
  • Drafted functional specifications documents outlining project scope, objectives and deliverables
  • Communicated complex findings clearly through visualizations and presentations
  • Identified needs of customers promptly and efficiently
  • Provided technical support for existing reports, dashboards or other tools
  • Requirements Gathering
  • Software Development Lifecycle
  • Agile Methodology
  • Process Development
  • Business Administration
  • User Acceptance Testing
  • Stakeholder Management
  • Quality Assurance
  • Business Planning
  • Workflow Analysis
  • CRM Systems
  • Product Management
  • Project Management
  • Creating BRD, FRD
  • Creating User Stories & Wireframes/Mockscreens
  • Prioritizing team's task as per business requirement
  • Creating SOWs
  • Estimation and Requirement Grooming
  • Impact Analysis

Business Analyst

Patsons Associates
09.2017 - 05.2021
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Streamlined project management with effective communication and collaboration across cross-functional teams.
  • Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
  • Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
  • Increased revenue opportunities by analyzing sales data and identifying underperforming areas for targeted improvement.

Associate Analyst

Schneider Electric
07.2016 - 08.2017
  • Incident Management & Analysis -Facilitate the incident to resolution within the stipulated time based on the priority (Agile environment) Create and maintain the incident management cycle
  • Facilitate the incident cycle from its creation to resolution by collaborating with different departments and updating the user about the progress while adhering to Service Level Agreements -Provide firstline investigation and diagnosis of all Incidents and Service Requests
  • Service Request Management & Analysis - Seek approval from different stakeholders associated with the change
  • Requirement fulfillment before the service request Create and submit knowledge articles
  • Performed quality assurance to assess data and validate results
  • Developed tracking tools to monitor progress against set goals

Client Tech Support Associate

Dell International Services
07.2014 - 06.2016
  • Answered customer questions and provided store information
  • Tracked company inventories, moved excess stock, and arranged products to improve sales
  • Reviewed files, recordings, and other documents to obtain information to respond to requests
  • Collaborated with other departments to ensure successful product launches
  • Trained new associates on store operations, policies, and procedures
  • Handled incoming calls from customers regarding orders or other inquiries
  • Built relationships with customers by providing friendly customer service
  • Analyzed data to identify trends in customer behavior and preferences
  • Provided customer service support for inquiries, complaints, and returns
  • Developed strong rapport with customers to drive repeat business
  • Windows Client troubleshooting -Investigate and diagnose incidents to restore a failed IT service as quickly as possible Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible -Assign unresolved Incidents to appropriate Tier 2 Support Group -Escalate Incidents at risk of breaching Service Level Agreement to the Incident Process Coordinator
  • Own all Incidents and Service Requests throughout the lifecycle

Technical Support Associate

IBM
09.2013 - 06.2014
  • Provided technical support to customers by identifying causes of problems, researching and offering effective solutions
  • Analyzed network performance data to identify concerns with speed, determine availability issues or to implement disaster recovery
  • Determined causes of network issues by troubleshooting using testing software and equipment
  • Identified and resolved issues using latest patches, releases, virus detection and troubleshooting techniques
  • Installed, maintained and repaired network software, components and equipment and integrated with existing system
  • Recorded help desk calls by documenting issues, solutions and closing tickets
  • Set up and configured wide area network (WAN) and local area network (LAN) routers
  • Reviewed network data to check network usage, server function or disk space availability
  • Established security settings and access permissions for individual users
  • Provided technical assistance to customers via phone, email, or chat
  • Resolved issues related to network connectivity, printers, operating systems, applications, and other IT-related topics
  • Tracked customer inquiries using CRM software
  • Performed root cause analysis for recurring incidents to identify potential solutions
  • Participated in weekly team meetings to discuss current projects
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools
  • Handled customer service issues by providing guidance or escalating for advanced support

Education

Post Graduation - Business Analysis

Purdue University

B.Tech/B.E. -

Silicon institute of technology

CBSE - English

Vikas Vidya Niketan
Vizag

CISCE(ICSE/ISC) - English

Stewart School
Cuttack

Skills

Impact Analysis

Certification

PG in Business Analysis

Timeline

Career Break

Family Business
04.2024 - 03.2025

Senior Business Analyst

HumaneBITS
06.2021 - 04.2024

Business Analyst

Patsons Associates
09.2017 - 05.2021

Associate Analyst

Schneider Electric
07.2016 - 08.2017

Client Tech Support Associate

Dell International Services
07.2014 - 06.2016

Technical Support Associate

IBM
09.2013 - 06.2014

Post Graduation - Business Analysis

Purdue University

B.Tech/B.E. -

Silicon institute of technology

CBSE - English

Vikas Vidya Niketan

CISCE(ICSE/ISC) - English

Stewart School

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