Sumiran Patnaik
BA
Pune
Summary
Senior Business Analyst with 12+ years of experience in delivering data-driven solutions and managing cross-functional teams in IT and business domains. In 2024, took a sabbatical to oversee operations at a family-owned petrol pump, gaining hands-on experience in vendor coordination, inventory control, and daily financial management. Now fully committed to resuming a business analyst role, bringing strong operational insight and leadership maturity.
Overview
12
12
years of professional experience
1
1
Certification
2
2
Languages
Work History
Career Break
Family Business
04.2024 - 03.2025
- Actively managed the operations of a family-run petrol pump outlet, including:
- Monitoring daily fuel sales, cash flow, and inventory
- Coordinating with suppliers and logistics vendors
- Handling staff scheduling, billing, and basic bookkeeping
- Implementing small-scale process improvements to reduce downtime and pilferage. - Proven ability to learn quickly and adapt to new situations.
- Purpose-driven break; currently seeking to return to a full-time Senior Business Analyst role in the IT/consulting sector.
Senior Business Analyst
HumaneBITS
06.2021 - 04.2024
- Developed understanding of customer workflows to deliver precise recommendations for challenging problems
- Determined opportunities to improve workflow by adding and modifying processes, revamping use cases for each initiative and creating new components for each functional area
- Kept track of simultaneous project milestones using tactical approaches, established practices and strategic plans focused on production, schedule and budget objectives
- Prioritized day-to-day delivery functions to promote sustained growth within digital and mobile technology division
- Identified and analyzed business strategies to increase company longevity
- Pinpointed inefficiencies in business processes and recommended improved policies
- Conducted stakeholder interviews to understand user needs and preferences
- Conducted gap analysis between current state processes and desired future state processes
- Monitored project progress using metrics such as timeline, budget, resources utilization
- Documented test cases for validating system functionality against user requirements
- Worked closely with clients to ensure their satisfaction with the delivered product or service
- Analyzed existing systems and processes, identified gaps and recommended improvements
- Reviewed system design specifications for completeness, accuracy, consistency, traceability and usability
- Translated business objectives into measurable success criteria that could be tracked over time
- Developed detailed project plans outlining tasks, deadlines and resources needed for successful implementation of projects
- Created data flows to illustrate the flow of information between various stakeholders
- Performed root cause analysis to determine underlying issues in complex problems
- Developed business process models to identify and document customer requirements
- Collaborated with IT teams on the development of applications based on business requirements
- Produced reports summarizing findings from data analysis activities to facilitate informed decisions making
- Gathered performance metrics from different sources including surveys, focus groups
- Designed use case scenarios to demonstrate how users interact with the system or application
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines
- Developed innovative, fact-based and achievable strategies and operating models based on evaluations
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities
- Translated user needs into actionable items that could be addressed by IT teams
- Evaluated business processes for improvement opportunities through automation or streamlining
- Presented complex technical concepts in clear manner suitable for nontechnical audiences
- Monitored project timelines and budgets by tracking milestones, deliverables, tasks
- Conducted interviews with subject matter experts to gather information on existing systems and procedures
- Created detailed process flows and user stories to document system requirements and design solutions
- Identified gaps between current state and desired future state operations
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality
- Assisted in developing training materials for internal staff on new products or services
- Collaborated with stakeholders across departments to define requirements for new projects
- Analyzed existing systems and processes to identify areas of improvement
- Gathered feedback from end users regarding usability issues related to applications or systems
- Drafted functional specifications documents outlining project scope, objectives and deliverables
- Communicated complex findings clearly through visualizations and presentations
- Identified needs of customers promptly and efficiently
- Provided technical support for existing reports, dashboards or other tools
- Requirements Gathering
- Software Development Lifecycle
- Agile Methodology
- Process Development
- Business Administration
- User Acceptance Testing
- Stakeholder Management
- Quality Assurance
- Business Planning
- Workflow Analysis
- CRM Systems
- Product Management
- Project Management
- Creating BRD, FRD
- Creating User Stories & Wireframes/Mockscreens
- Prioritizing team's task as per business requirement
- Creating SOWs
- Estimation and Requirement Grooming
- Impact Analysis
Business Analyst
Patsons Associates
09.2017 - 05.2021
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Increased revenue opportunities by analyzing sales data and identifying underperforming areas for targeted improvement.
Associate Analyst
Schneider Electric
07.2016 - 08.2017
- Incident Management & Analysis -Facilitate the incident to resolution within the stipulated time based on the priority (Agile environment) Create and maintain the incident management cycle
- Facilitate the incident cycle from its creation to resolution by collaborating with different departments and updating the user about the progress while adhering to Service Level Agreements -Provide firstline investigation and diagnosis of all Incidents and Service Requests
- Service Request Management & Analysis - Seek approval from different stakeholders associated with the change
- Requirement fulfillment before the service request Create and submit knowledge articles
- Performed quality assurance to assess data and validate results
- Developed tracking tools to monitor progress against set goals
Client Tech Support Associate
Dell International Services
07.2014 - 06.2016
- Answered customer questions and provided store information
- Tracked company inventories, moved excess stock, and arranged products to improve sales
- Reviewed files, recordings, and other documents to obtain information to respond to requests
- Collaborated with other departments to ensure successful product launches
- Trained new associates on store operations, policies, and procedures
- Handled incoming calls from customers regarding orders or other inquiries
- Built relationships with customers by providing friendly customer service
- Analyzed data to identify trends in customer behavior and preferences
- Provided customer service support for inquiries, complaints, and returns
- Developed strong rapport with customers to drive repeat business
- Windows Client troubleshooting -Investigate and diagnose incidents to restore a failed IT service as quickly as possible Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible -Assign unresolved Incidents to appropriate Tier 2 Support Group -Escalate Incidents at risk of breaching Service Level Agreement to the Incident Process Coordinator
- Own all Incidents and Service Requests throughout the lifecycle
Technical Support Associate
IBM
09.2013 - 06.2014
- Provided technical support to customers by identifying causes of problems, researching and offering effective solutions
- Analyzed network performance data to identify concerns with speed, determine availability issues or to implement disaster recovery
- Determined causes of network issues by troubleshooting using testing software and equipment
- Identified and resolved issues using latest patches, releases, virus detection and troubleshooting techniques
- Installed, maintained and repaired network software, components and equipment and integrated with existing system
- Recorded help desk calls by documenting issues, solutions and closing tickets
- Set up and configured wide area network (WAN) and local area network (LAN) routers
- Reviewed network data to check network usage, server function or disk space availability
- Established security settings and access permissions for individual users
- Provided technical assistance to customers via phone, email, or chat
- Resolved issues related to network connectivity, printers, operating systems, applications, and other IT-related topics
- Tracked customer inquiries using CRM software
- Performed root cause analysis for recurring incidents to identify potential solutions
- Participated in weekly team meetings to discuss current projects
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools
- Handled customer service issues by providing guidance or escalating for advanced support
Education
Post Graduation - Business Analysis
Purdue University
B.Tech/B.E. -
Silicon institute of technology
CBSE - English
Vikas Vidya Niketan
VizagCISCE(ICSE/ISC) - English
Stewart School
CuttackSkills
Impact Analysis
Gap analysis
Team collaboration
Business Analysis
Prioritization
Strategic Planning
Agile methodology
Stakeholder management
Requirements gathering
Business process mapping
User acceptance testing
Analytical thinking
Risk assessment
Product management
Strategic planning
Process optimization
Critical Thinking
IIBA methodologies
Certification
PG in Business Analysis
Timeline
Career Break
Family Business
04.2024 - 03.2025
Senior Business Analyst
HumaneBITS
06.2021 - 04.2024
Business Analyst
Patsons Associates
09.2017 - 05.2021
Associate Analyst
Schneider Electric
07.2016 - 08.2017
Client Tech Support Associate
Dell International Services
07.2014 - 06.2016
Technical Support Associate
IBM
09.2013 - 06.2014
Post Graduation - Business Analysis
Purdue University
B.Tech/B.E. -
Silicon institute of technology
CBSE - English
Vikas Vidya Niketan
CISCE(ICSE/ISC) - English
Stewart School