Sumit
Quality Specialist
New Delhi
Summary
Results-driven Quality Specialist with over 6 years of deep experience within Revenue Cycle Management (RCM) operations and auditing. Proven track record of leveraging data analytics to identify denial trends, execute root-cause analysis (RCA), and implement process calibration initiatives. Adept at designing operational fixes that maximize cash collections, minimize payer retraction risks, and elevate team performance metrics.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Quality Specialist
R1 RCM
01.2024 - Current
- Maintained up-to-date knowledge of industry regulations, ensuring compliance and minimizing risk of non-conformance.
- Analyzed data from various sources to identify trends impacting product quality, making strategic recommendations for improvements based on findings.
- Reviewed production processes and identified potential quality issues.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Communicated identified problems and concerns to management during weekly meetings.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Enhanced team performance through regular training sessions and knowledge sharing, resulting in an increase in overall efficiency.
- Educated employees on QA standards and confirmed adherence, fostering a culture of quality and accountability.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Senior AR Analyst
R1 RCM
01.2021 - 01.2024
- Reduced account delinquency rates through proactive customer communication and timely follow-ups on outstanding balances.
- Conducted comprehensive account reviews, supporting accurate reporting and informed decision-making for senior management.
- Drove consistent progress toward key performance goals in accounts receivable, regularly monitoring and adjusting strategies.
- Conducted comprehensive account reviews for accurate reporting and informed decision-making by senior management.
- Identified and led process improvement initiatives within AR department, enhancing efficiency while maintaining quality and compliance.
- Boosted team productivity, managing a high volume of accounts while maintaining close attention to detail and accuracy.
- Trained new hires on accounts receivable procedures, fostering a knowledgeable and efficient team.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
AR Analyst
R1 RCM
11.2019 - 01.2021
- Attended AR training sessions, gaining insights on industry best practices and emerging trends to apply in daily operations.
- Reduced delinquent accounts by consistently following up on past-due invoices and establishing payment plans with clients.
- Analyzed aging reports to identify trends and patterns causing missed collections.
- Identified, recommended and executed opportunities to enhance accounts receivable and billing processes to meet finance requirements.
- Standardized AR reporting formats across business units for better comparability of results during performance reviews.
- Provided guidance and support to junior members of the AR team, fostering a collaborative environment that facilitated individual growth and team success.
- Maintained an organized filing system for all documentation related to AR transactions, enhancing audit readiness and record retrieval efficiency.
- Identified opportunities to enhance accounts receivable and billing processes.
Education
BBA - Business Administration
New Delhi Institute of Management
New Delhi, India 04.2001 -
Skills
Regulatory compliance
Problem-solving skills
Audit reports
Quality improvements
Data analysis
Problem-solving skills
Team leadership
Decision-making
Team collaboration
Collaboration skills
Collaboration skills
Additional Information
"I hereby declare that all the information provided above is true and correct to the best of my knowledge and belief."
Sumit
Timeline
Quality Specialist
R1 RCM
01.2024 - Current
Senior AR Analyst
R1 RCM
01.2021 - 01.2024
AR Analyst
R1 RCM
11.2019 - 01.2021
BBA - Business Administration
New Delhi Institute of Management
04.2001 -