Summary
Overview
Work History
Education
Skills
Websites
Certification
Current Position
Awards
Timeline
Generic
SUMIT AHLAWAT

SUMIT AHLAWAT

IT Professional
Ghaziabad,UP

Summary

Insightful Application Support Engineer offering more than 10 years of customer support and application troubleshooting. Highly skilled in root cause analysis and quality control with a passion for driving company's mission and values.

Overview

11
11
years of professional experience
9
9
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Application Support Engineer

Cogent Innovations (P) Ltd
02.2019 - Current
  • Working as an Application Support Engineer
  • Taking care of product implementation and support for the global customers
  • Enhancing the company's productivity by making new prospects and giving High Class support to the customers.

Application Support Engineer

Cogent Innovations (P) Ltd
12.2016 - 01.2019
  • Software implementation and support to the clients on the TouchPoint Application Server
  • It could be onsite process as well as over remote session
  • Touchpoint Software having all gate pass softwares (Visitor Management SW, Material Management SW, Vehicle Management SW, Contractor Management SW, Office Management Software)

Technical Support Engineer

I-BERRY AUXUS TECHNOLOGY PRIVATE LIMITED
02.2016 - 11.2016
  • Tech Support for the Smartphones on Remote & over the call
  • Also, provided the Authorized Service Center details for the issue resolution.

Technical Consultant

Sutherland
05.2015 - 01.2016
  • Providing technical support to the DELL PLE (public and large enterprise) Customers
  • Support given for the Dell laptops & desktops including hardware and software troubleshooting.

Operation Team Leader

Serco
04.2014 - 04.2015
  • Promoted from customer support associate to Team Leader - Operations
  • Handled a team of 15-20.

Customer Support Associate

Serco
05.2013 - 03.2014
  • Providing the support to the TAFE(Tractor and Farm Equipment Limited) customers for the sales inquiries and generating the leads
  • Also, providing the Service Support for the existing TAFE customers.

Education

MBA - Information Technology

Amity Online University
Noida, India
01.2024 - Current

Master of Computer Applications - computer applications

Anna University
Chennai, India
04.2010 - 04.2013

Bachelor of Computer Applications - computer application

CCS (Chaudhary Charan Singh)University
Ghaziabad, India
04.2006 - 04.2009

INTERMEDIATE - PCB

Uttar Pradesh Board Of High School And Intermediate Education
01.2005 - 04.2006

SSC - undefined

Uttar Pradesh Board Of High School And Intermediate Education
01.2002 - 04.2003

Skills

undefined

Websites

Certification

CCNA course completed

Current Position

Application Support Engineer, Cogent Innovations (P) Ltd, Noida, Uttar Pradesh, India

Awards

  • Best Performer Award
  • Best Performer of the Month - May 2016
  • Best Performer of the Month - June 2016
  • QUARTERLY PERFORMER OF THE 2ND QUARTER – 2016

Timeline

MBA - Information Technology

Amity Online University
01.2024 - Current

Application Support Engineer

Cogent Innovations (P) Ltd
02.2019 - Current

Application Support Engineer

Cogent Innovations (P) Ltd
12.2016 - 01.2019

Technical Support Engineer

I-BERRY AUXUS TECHNOLOGY PRIVATE LIMITED
02.2016 - 11.2016

Technical Consultant

Sutherland
05.2015 - 01.2016

Operation Team Leader

Serco
04.2014 - 04.2015

Customer Support Associate

Serco
05.2013 - 03.2014

Master of Computer Applications - computer applications

Anna University
04.2010 - 04.2013

Bachelor of Computer Applications - computer application

CCS (Chaudhary Charan Singh)University
04.2006 - 04.2009

INTERMEDIATE - PCB

Uttar Pradesh Board Of High School And Intermediate Education
01.2005 - 04.2006

SSC - undefined

Uttar Pradesh Board Of High School And Intermediate Education
01.2002 - 04.2003

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