SUMIT AHLAWAT
IT Professional
Ghaziabad,UP
Summary
Insightful Application Support Engineer offering more than 10 years of customer support and application troubleshooting. Highly skilled in root cause analysis and quality control with a passion for driving company's mission and values.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Application Support Engineer
Cogent Innovations (P) Ltd
02.2019 - Current
- Working as an Application Support Engineer
- Taking care of product implementation and support for the global customers
- Enhancing the company's productivity by making new prospects and giving High Class support to the customers.
Application Support Engineer
Cogent Innovations (P) Ltd
12.2016 - 01.2019
- Software implementation and support to the clients on the TouchPoint Application Server
- It could be onsite process as well as over remote session
- Touchpoint Software having all gate pass softwares (Visitor Management SW, Material Management SW, Vehicle Management SW, Contractor Management SW, Office Management Software)
Technical Support Engineer
I-BERRY AUXUS TECHNOLOGY PRIVATE LIMITED
02.2016 - 11.2016
- Tech Support for the Smartphones on Remote & over the call
- Also, provided the Authorized Service Center details for the issue resolution.
Technical Consultant
Sutherland
05.2015 - 01.2016
- Providing technical support to the DELL PLE (public and large enterprise) Customers
- Support given for the Dell laptops & desktops including hardware and software troubleshooting.
Operation Team Leader
Serco
04.2014 - 04.2015
- Promoted from customer support associate to Team Leader - Operations
- Handled a team of 15-20.
Customer Support Associate
Serco
05.2013 - 03.2014
- Providing the support to the TAFE(Tractor and Farm Equipment Limited) customers for the sales inquiries and generating the leads
- Also, providing the Service Support for the existing TAFE customers.
Education
MBA - Information Technology
Amity Online University
Noida, India 01.2024 - Current
Master of Computer Applications - computer applications
Anna University
Chennai, India 04.2010 - 04.2013
Bachelor of Computer Applications - computer application
CCS (Chaudhary Charan Singh)University
Ghaziabad, India 04.2006 - 04.2009
INTERMEDIATE - PCB
Uttar Pradesh Board Of High School And Intermediate Education
01.2005 - 04.2006
SSC - undefined
Uttar Pradesh Board Of High School And Intermediate Education
01.2002 - 04.2003
Skills
Oral Communication
MS SQL Server
Product Implementation
HTML5
IIS Server
JavaScript
Customer Success
Certification
CCNA course completed
Current Position
Application Support Engineer, Cogent Innovations (P) Ltd, Noida, Uttar Pradesh, India
Awards
- Best Performer Award
- Best Performer of the Month - May 2016
- Best Performer of the Month - June 2016
- QUARTERLY PERFORMER OF THE 2ND QUARTER – 2016
Timeline
MBA - Information Technology
Amity Online University
01.2024 - Current
Application Support Engineer
Cogent Innovations (P) Ltd
02.2019 - Current
Application Support Engineer
Cogent Innovations (P) Ltd
12.2016 - 01.2019
Technical Support Engineer
I-BERRY AUXUS TECHNOLOGY PRIVATE LIMITED
02.2016 - 11.2016
Technical Consultant
Sutherland
05.2015 - 01.2016
Operation Team Leader
Serco
04.2014 - 04.2015
Customer Support Associate
Serco
05.2013 - 03.2014
Master of Computer Applications - computer applications
Anna University
04.2010 - 04.2013
Bachelor of Computer Applications - computer application
CCS (Chaudhary Charan Singh)University
04.2006 - 04.2009
INTERMEDIATE - PCB
Uttar Pradesh Board Of High School And Intermediate Education
01.2005 - 04.2006
SSC - undefined
Uttar Pradesh Board Of High School And Intermediate Education
01.2002 - 04.2003