Sumit Arora
Gurugram
Summary
Strategic leader with 19+ years experience, passionate about driving growth and innovation. I envision, articulate and execute growth strategies that leverage next-gen technology, systems and processes to improve efficiency, stakeholder experience and performance.
Overview
18
18
years of professional experience
Work History
Head of Operations, Clients and Markets
KPMG in India
Gurugram
05.2012 - Current
- Developed and implemented strategies to improve Sales and Profitability
- Annual Business and Financial Planning, in collaboration with senior functional leaders
- Leading 6 Business Functions covering CRM, Sales Analytics, Client for Life, Bid Management, Design and Pipeline Management
- Formulated strategies to improve C-SAT scores by >30%
- Developed pricing strategies to drive growth in Market Share
- Led Change management initiatives to improve Market coverage
- Established KPIs and Management Reporting, to improve Leadership and Board decision making
- Implemented best in class CRM, S&M processes, norms and discipline
- Conducted financial forecasting to develop solutions to complex business crisis
- Led tech-innovation, data warehousing, AI solutions and automations to eliminate business bottlenecks
- Hired, trained and mentored 60+ team members to foster the culture of excellence
- Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business
- Developed long-range plans for business growth, resulting in 25+% y-o-y growth in annual sales.
Senior Manager, Strategy
Uninor (Telenor Group)
Gurugram
05.2010 - 04.2012
Manager
Idea Cellular
Lucknow
02.2008 - 04.2010
Lead Business Analyst
Reliance Communications
Chandigarh
05.2007 - 01.2008
Business Analyst
Bharti Airtel
Jammu
12.2005 - 05.2007
Education
MBA - Finance
Pune University
03-2005
Bachelor of Commerce - Accounting And Finance
Delhi University
Skills
- Strategic Planning
- Executive Leadership
- Change Management
- Business Planning
- Data and Analytics
- Financial Management
- CRM (MSD-365 ; SFDC)
- Process Improvement
- Cross-Functional Collaboration
- Tech and AI
- Operations Management
- Cost Optimization
- MS Excel, PPT, Power-BI
- Team Mentoring
Timeline
Head of Operations, Clients and Markets
KPMG in India
05.2012 - Current
Senior Manager, Strategy
Uninor (Telenor Group)
05.2010 - 04.2012
Manager
Idea Cellular
02.2008 - 04.2010
Lead Business Analyst
Reliance Communications
05.2007 - 01.2008
Business Analyst
Bharti Airtel
12.2005 - 05.2007
MBA - Finance
Pune University
Bachelor of Commerce - Accounting And Finance
Delhi University
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