Sumit Arora
Faridabad
Summary
Experienced IT professional with 15+ years of experience in Enterprise IT infrastructure, technical consulting, and cloud migration. Proven leader in managing cross-functional teams, delivering complex IT solutions, and driving customer satisfaction. Skilled in ITIL processes, cloud architecture, and data center transformation, with a strong focus on business agility and cost reduction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Consultant & Tower Lead – Collaboration
HCL Technologies
11.2022 - Current
- Led a team to manage Office 365 services, focusing on escalations, system enhancements, and process optimization
- Service Integration Leader working with enterprise customers across multiple industries to define business problems and implement short- and long-term solutions
- Cloud Technology Advisor: Designed cloud roadmaps to drive business agility and cost reductions
- Managed vendor relationships for large-scale deployments, including Microsoft Teams and Exchange servers
- Provided training and mentorship to team members, ensuring high-quality service delivery
Technical Lead Level 3
IBM
05.2015 - 11.2022
- Spearheaded multiple Microsoft Exchange migration projects, ensuring seamless transitions with zero downtime
- Acted as a trusted advisor during pre-sales engagements, leading the design, implementation, and management of cloud solutions
- Deployed and migrated Exchange environments, aligning IT strategy with business needs
- Led projects in cloud migration and data center transformation using tools like Zerto, Azure Site Recovery, and Veeam
Technical Lead Level 3
AMsys
01.2014 - 05.2015
- Oversaw the deployment and migration of Exchange environments, ensuring full regulatory compliance and optimal system performance
- Managed a 24/7 support team responsible for high-priority incident resolution and vendor coordination
- Delivered management initiatives resulting in timely and quality project delivery, improving customer satisfaction
Education
B.Com - Pass
Delhi University
Skills
- Project Management
- Stakeholder Collaboration
- Cloud Infrastructure
- Data Center Migrations
- Process Management
- Operations Delivery
- ITIL Process Management
- Regulatory Compliance
- Reporting
- Technology Governance
- Architecture
- Exchange Server Migration
- Office 365 Management
- Zerto
- Azure Site Recovery
- Veeam
- VMware SRM
- Cloud Technologies
- VSphere
- VCenter
- VROPS
Certification
- Enterprise Messaging Administrator 2010 & 2007
- Microsoft Lync Server 2013 Core Solutions
- Managing Office 365 Identities and Requirements
- Enabling Office 365 Services
Additionalexpertise
- Gathered Business & Technical Requirements from stakeholders and collaborated with teams to deliver cloud migration projects on time.
- Developed and implemented Agile Scrum processes to improve project outcomes.
- Strong technical knowledge in cloud infrastructure and the ability to diagnose complex technical problems.
- Possess people management skills to lead and motivate teams to deliver results for the organization.
Notableprojects
- Microsoft Exchange Migration (30K+ seats), Led a cross-forest migration from Exchange Server 2003/2007 to 2010 for over 30,000 users, achieving zero downtime.
- Cloud Data Center Migration, Successfully migrated multiple data centers using tools like Zerto, Double Take, and VMware SRM.
- Lync to Teams Migration, Transitioned IM infrastructure from OCS 2007 to Lync 2010, and later to Microsoft Teams for global IT services.
Timeline
Consultant & Tower Lead – Collaboration
HCL Technologies
11.2022 - Current
Technical Lead Level 3
IBM
05.2015 - 11.2022
Technical Lead Level 3
AMsys
01.2014 - 05.2015
- Enterprise Messaging Administrator 2010 & 2007
- Microsoft Lync Server 2013 Core Solutions
- Managing Office 365 Identities and Requirements
- Enabling Office 365 Services
B.Com - Pass
Delhi University
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