Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Sumit Bargoti

Sumit Bargoti

Faridabad

Summary

Results-driven Senior Manager Operations with expertise in operational strategy, budget management, and process improvement. Proven ability to lead teams, enhance service delivery, and drive efficiencies across cross-functional initiatives.

Overview

18
18
years of professional experience

Work History

Senior Manager Operations

Cisive India Pvt. Ltd.
Delhi
02.2013 - Current
  • Led strategic initiatives to enhance operational efficiency and service delivery.
  • Coordinated cross-functional teams to streamline project workflows and communication.
  • Developed training programs to mentor junior staff and improve team performance.
  • Implemented compliance measures to ensure adherence to industry regulations and standards.
  • Analyzed market trends to inform business strategies and service offerings.
  • Oversaw budget management processes for various departmental projects and activities.
  • Championed process improvement initiatives to optimize resource allocation and productivity.
  • Managed a team of 70+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
  • Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
  • Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
  • Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
  • Provided strategic direction to departmental heads regarding resource allocation decisions.
  • Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
  • Coordinated with IT department to implement new technologies and systems enhancements.
  • Managed crisis situations, implementing contingency plans to minimize impact on operations.
  • Oversaw quality assurance efforts to maintain high standards of product and service delivery.
  • Oversaw talent acquisition, training, and development programs to build high-performing teams.

Assistant Team Leader

Pinkerton Corporate Investigations
Gurgaon
04.2012 - 01.2013
  • Assisted in coordinating investigative activities across multiple client projects.
  • Conducted background checks and verified information for various investigations.
  • Prepared detailed reports summarizing findings from investigations and inquiries.
  • Communicated with clients to provide updates and gather necessary information.
  • Maintained confidentiality of sensitive information throughout all operations.
  • Utilized problem-solving skills when dealing with difficult situations or customer complaints.
  • Communicated effectively with management regarding any issues related to personnel or operations.
  • Encouraged teamwork among staff members by recognizing individuals' contributions towards overall success.
  • Collaborated with other departments to ensure smooth integration of new projects into existing operations.
  • Delegated daily tasks to team members to optimize group productivity.
  • Offered training and support to keep team members motivated and working toward objectives.

Senior Executive

Tata Teleservices Ltd
Meerut
12.2010 - 03.2012
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Senior Process Associate

Pinkerton Corporate Investigations
Gurgaon
01.2009 - 12.2010
  • Analyzed evidence and compiled detailed reports for stakeholders and legal teams.
  • Implemented best practices for data collection and evidence preservation protocols.
  • Collaborated with law enforcement agencies during complex investigations and inquiries.
  • Conducted risk assessments to identify vulnerabilities in corporate operations.
  • Resolved escalated issues from customers in a timely manner while ensuring satisfaction with solutions provided.
  • Maintained positive working relationship with fellow staff and management.

Process Associate

TP Verfiy Screening Services Ltd
Delhi
09.2007 - 12.2008
  • Processed background screening requests for various clients efficiently.
  • Reviewed and verified applicant information against established standards.
  • Maintained accurate records of screening processes and outcomes.
  • Utilized screening software to track and manage candidate data effectively.
  • Performed data entry tasks to update customer records and maintain accuracy of information.
  • Maintained accurate records of all transactions related to processes in accordance with company guidelines.
  • Identified potential risks associated with processes and recommended corrective actions.

Education

Bachelor of Science - PCM

Gurukul Kangri University
Haridwar
07-2007

Skills

  • Operational strategy and budget management
  • Process improvement and compliance
  • Talent development and cross-functional collaboration

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

References

References available upon request.

Timeline

Senior Manager Operations

Cisive India Pvt. Ltd.
02.2013 - Current

Assistant Team Leader

Pinkerton Corporate Investigations
04.2012 - 01.2013

Senior Executive

Tata Teleservices Ltd
12.2010 - 03.2012

Senior Process Associate

Pinkerton Corporate Investigations
01.2009 - 12.2010

Process Associate

TP Verfiy Screening Services Ltd
09.2007 - 12.2008

Bachelor of Science - PCM

Gurukul Kangri University

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Sumit Bargoti