SUMIT BARNWAL
JHUMRI TELAIYA
Summary
Dedicated customer service professional with strong skills in order processing and issue resolution. Known for building relationships and providing friendly support, ensuring efficient management of customer interactions. Proactive tele associate with experience in customer inquiries and complaint resolution. Skilled in order processing and maintaining accurate records. Committed to delivering exceptional customer experiences and fostering lasting relationships.
Overview
1
1
year of professional experience
Work History
tele associate
customer service
koderma
08.2024 - Current
- Assisted customers with inquiries and provided product information.
- Handled customer complaints and resolved issues effectively.
- Processed orders and managed customer accounts efficiently.
- Maintained accurate records of customer interactions and transactions.
- Educated customers on product features and benefits during calls.
- Built relationships with customers by providing friendly customer service.
- Provided customer service support for inquiries, complaints, and returns.
- Assisted customers with selecting items and answering questions about products.
Telesales Executive
customer service
ONLINE WORKS
08.2024 - Current
Education
High School Diploma -
VINOBHA BHAVE UNIVERSITY
HAZARIBAGH01-2022
High School Diploma -
U.H.S URWAN
URWAN MORE01-2020
Skills
- Customer service
- Effective communication
- Problem resolution
- Order processing
- Relationship building
- Product knowledge
- Time management
Languages
Hindi
First Language
English
Intermediate (B1)
B1
References
References available upon request.
Timeline
tele associate
customer service
08.2024 - Current
Telesales Executive
customer service
08.2024 - Current
High School Diploma -
VINOBHA BHAVE UNIVERSITY
High School Diploma -
U.H.S URWAN