Sumit Bose
Artech Infosystems Private(Goldman Sachs)
Bengaluru,KA
Overview
IT operations professional prepared to drive efficiency and reliability in technology infrastructures. Proven track record in system maintenance and optimization, AI Automation and enhancing operational workflows. Known for teamwork and adaptability, ensuring effective collaboration and dependable results. Expertise includes network administration and incident management.
04+
Languages
01+
Certification
04+
Years of experience
Work History
08.2025 - Current1 Year 1 Month
IT Operations Analyst
Artech Infosystems Private(Goldman Sachs) | Bengaluru, India
- Worked on Cisco/Zoom devices and with cross-functional teams to manage and troubleshoot Audio/Video conferencing devices firm-wide and solve any intriguing issues causing downtime in the firm.
- Worked in depth with Cisco and Zoom teams to improve the architecture and usability of features remotely and contributed in hardware improvements through relevant feedback.
- Collaborated with cross-functional teams to streamline IT processes and reduce incident response time.
- Developed and maintained 3 major documents for IT operations procedures, ensuring compliance with company standards.
- Worked on and created AI solutions to automate tools/apps used within the firm and reduced the time taken up to 60%.
- Developed and maintained documentation for IT operations procedures, ensuring compliance with company standards.
09.2022 - 07.20252 Years 10 Months
Technical Support Engineer
HP Inc. | Bengaluru, India
- Familiarized with support processes across Australia, New Zealand, and USA, providing streamlined assistance to enhance customer experience.
- Recognized by the global leadership team for customer handling skills (95 % NPS)
- Facilitated 5 technical webinars on AI, educating participants and promoting product knowledge.
- Facilitated 5 technical webinars on AI.
- Accelerated monthly revenue by $4000 through effective customer engagement and support initiatives.
- Accelerated revenue of $4000 for a single month.
- Documented key achievements and tasks for review
Education
B.E. | Mechanical
Visvesvaraya Technological University | Bengaluru | 08-2022
Visvesvaraya Technological University - Bengaluru
08-2022
Courses :
- Mechanical Engineering
Credit-Linked Program | Data Science
IIT Guwahati | Guwahati | 09-2026
IIT Guwahati - Guwahati
09-2026
- Courses
- AIML, Python, Deep Learning, Data mining, Stats, DA and Visualization, Capstone Project, Big Data, Scalable ML
Skills
Certification
IIT Guwahati -Data Science, Credit-Linked Program(01/2025 - 07/2026) :
- AIML, Python, Deep Learning, Data mining, Stats, DA and Visualization, Capstone Project, Big Data, Scalable ML
Geospatial Inputs for Enabling Master Plan Formulation for AMRUT sub scheme - IISR/ISRO (10/2021 - 10/2021)
LANGUAGES
English - Full Professional Proficiency
Bengali - Native or Bilingual Proficiency
Hindi - Native or Bilingual Proficiency
Spanish - Intermediate(B1)
B1
Intermediate
Timeline
IT Operations Analyst
Artech Infosystems Private(Goldman Sachs)
08.2025 - CurrentRead more
Technical Support Engineer
HP Inc.
09.2022 - 07.2025Read more
IIT Guwahati - Credit-Linked Program, Data Science
Read more
Visvesvaraya Technological University - B.E., Mechanical
Read more