Sumit Bulchandani
Ahmedabad
Summary
Trustworthy ground staff with 2 years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with targets. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Ground Staff
BIRD GSEC AIRPORT SERVICES PVT LTD.
Ahmedabad
03.2022 - 11.2023
- Worked with ETIHAD airways for 1.8 years.
- Actively listened to customers to fully understand request and address concerns
- Operated tills to accurately process cash and credit card transactions
- Managed complaints with clam, clear communication and problem solving
- Also trained for CLC (centralized load controller)
- System trained in ALTEA CM / FM, WORLD TRACER AND SABRE
- Completed my trainings in AVSEC, IMMIGRATION DOCUMENTS AND DG ITEMS
- Provided customer service support at check-in counters, including issuing tickets and baggage tags as well as handling payments.
- Greeted passengers, directed them to their designated areas, and provided assistance with any questions or concerns.
Education
BCOM -
Neeldeep College of Commerce Sola Road
Gujarat, India 07-2023
Professional Course -
Frankfinn Institute of Air Hostess
Gujarat, India 08-2021
Certificate of Higher Education -
St. Xavier’s High school
01.2020
Skills
- Communication skill
- Team work
- Problem – Solving
- Leadership
- Teamwork capabilities
- Decision-Making
Languages
Hindi
First Language
Hindi
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Timeline
Ground Staff
BIRD GSEC AIRPORT SERVICES PVT LTD.
03.2022 - 11.2023
BCOM -
Neeldeep College of Commerce Sola Road
Professional Course -
Frankfinn Institute of Air Hostess
Certificate of Higher Education -
St. Xavier’s High school
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