Sumit Chowdhary
Senior Manager
Ghaziabad
Summary
Facilitator decision maker, assertive communicator OPERATIONS & TRANSITIONS MANAGEMENT PROFESSIONAL with 13+ years of professional RCM experience and 3 years add-on experience in Customer Service; targeting towards Operations Management and Implementation; Proficient in implementations of Automations in running successful method-oriented operations and taking strong & efficient initiatives with automation for business excellence through process improvements. Accomplished Manager with in- depth experience consistently rising through ranks. Well-versed goal management, personnel management, and inventory management. Dedicated towards completing organization goals and provide best services to partners/customers.
Versatile Senior Manager specializing in end to end operations management and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Manager Operation and Transition
JindalX Healthcare
Noida
09.2024 - Current
- Leading/Managing AR span for 67 FTE (including leads).
- Overseeing business from all fronts i.e., Client/Customer, People and JindalX, with fulfilling requirements.
- Keeping watch on day-to-day AR operations keeping check on AR Inventory (weekly), Inflow and Roll Over.
- Monitoring and managing TAT queues – Denials/HDVI/Aged AR, along with daily production.
- Client engagement via weekly/monthly connects.
- Efficient output/results via applying automations and innovations.
- Keeping watch on NCR/GCR and 90+ resolution.
- Engagement with team to ensure desired outcome i.e., Production/Quality/Shrinkage/Attrition
- Creating learning and development strategies for all sub-ordinates to ensure vision/goal is completely understood and executed
- Doing employee engagement activities that results in reduction in attrition rate.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Achieved operational excellence by streamlining processes and implementing best practices.
Manager
CGM Aria Health Services (Formerly EMDS)
Noida
12.2021 - 09.2024
- Worked on different projects FMEA, Evaluating things via DMAIC tool.
- Managed portfolio of Accounts Receivable accounts with monthly target of $16 M revenues.
- Research and contact past due accounts to collect, but also to investigate “why” and attempt to correct and reconcile problem.
- Improved receipt payment process accuracy, implementing improvements to billing (ERA rule group setups), collection processes and procedure assessments.
- Progressing NCR and GCR, along with major Key Performance Index’s.
- Maintaining TAT for given tasks and following industry standards to keep days in AR under check.
- Trained and guided team members to maintain high productivity and performance metrics.
- Created and implemented aggressive action plan to address pressing cost control needs.
- Prepared quotes for new products and services and composed budgets.
- Acted as Mediator and main point of contact for Client Escalation & Retention.
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules, and regulating inventory usage.
- Cross-trained existing employees to maximize team performance.
- Controlling costs whilst ensuring that operational service standards are continuously met to achieve budget.
- Supervising overall functioning of processes, evaluating improvement areas, driving process improvement strategies for ensuring maximum efficiency; leading setting-up, maintaining Critical to Quality (CTQ) & Critical to Process (CTP) targets.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Improved customer relations by implementing regular follow-up with clients allowing them to provide timely feedback on our services.
- Handled customer requests and resolved problems, including all disputes, changes, and credits on Client invoicing.
- Initiated & sustained efforts for improving customer satisfaction scores through regular relationship/governance calls and provided regular updates on change/new policies to employees.
- Extended effective resolution to customer queries and improved relationships with customer by anticipating customer future requirements, thereby ensuring positive customer experience.
- Mentored & led team and ensured employee growth, team exceeded quality scores consistently and managed attrition.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
Assistant Manager
Savista Global (Formarly Known as Nthrive & E4E Healthcare)
Noida
06.2014 - 06.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Keeping a check on SLAs of Charges, Payments, and AR.
- Maintaining SLA of 48 hours for charges, 72 hours for payments and 5 days for AR.
- Maintaining the TAT for the given tasks and following the industry standards (30 DAR) to keep days in AR under check.
- Plan and deliver tasks and oversee Inflow of AR • within the agreed timescales.
- Actively looking for ways to improve service and initiating them or bringing them to the attention of others
- Work cooperatively with all colleagues for the benefit of the organization and Clients.
- Escalating issue to the clients and working on their resolutions and assigning task as per their needs.
- Add-On experience in Implementation, been part of the operations as well. Also have been looking over the posting, record keeping, documentation and AR.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
B.Tech. - Information Technology
UP Technical University Lucknow
Noida06-2008
Skills
Client Engagement
RCM Management
Project Management
Client Transition (Acquisitions & Agnostics)
Automation Specialist
End-to-End RCM Knowledge
Strategic planning
Operations management
Resource allocation
Data analytics
Budget oversight
Certification
Certified EPIC Trainner
Timeline
Senior Manager Operation and Transition
JindalX Healthcare
09.2024 - Current
Manager
CGM Aria Health Services (Formerly EMDS)
12.2021 - 09.2024
Assistant Manager
Savista Global (Formarly Known as Nthrive & E4E Healthcare)
06.2014 - 06.2015
B.Tech. - Information Technology
UP Technical University Lucknow