Sumit Dagur
Bulandshahr
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
WE HELP
Gandhinagar
06.2021 - Current
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Order Fulfillment Specialist
WE HELP
Gandhinagar
06.2021 - Current
- Collaborated with team members to maximize productivity levels.
- Maintained up-to-date knowledge of products, services, pricing, and delivery options.
- Performed regular maintenance on equipment used in the fulfillment process.
- Managed returns and exchanges according to company policy.
- Resolved customer inquiries in a prompt and professional manner.
Education
Bachelor of Arts - English, Education, Political Science
R.D.P.D COLLEGE
Jahangirabad06-2020
Skills
- Scheduling
- Complaint resolution
- Account updating
- Minute taking
Languages
Hindi
First Language
English
Advanced
C1
Timeline
Customer Service Representative
WE HELP
06.2021 - Current
Order Fulfillment Specialist
WE HELP
06.2021 - Current
Bachelor of Arts - English, Education, Political Science
R.D.P.D COLLEGE
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