SUMIT DAS

• Leading accurate unit resource plans to enable the management of growth, efficiencies and movements in line with financial and people aims; effectively maintaining an annual plan of all people movements underpinning unit targets.
• Taking ownership of the annual budget setting on behalf of the directorate.
• Leading and directing governance and approvals process for resource hiring, working closely with Service Capability to optimize functional skills distribution, building out supply proposals in response to complex contract and product demand statements from the Verticals and Digital Solutions respectively.
• Directing and prioritizing focus areas for recruitment to ensure that the unit achieves customer metrics; interpreting and analyze data and management information to spot trends and opportunities to generate cost benefits.
• Ensuring that end customers, whether contract or product aligned, receive the service they have requested and the right price point for the business (right resource, right place, right skills, right cost).
• Skilled in forecasting and budgeting, leveraging advanced analytics and reporting tools to provide actionable insights and drive informed decision-making.

• Validated the backfill Hire Requests with the business standards set. Validating all Incremental Hire Requests so that they are in line with the Biannual Rolling Forecast.
• Updated all necessary Share Points with utmost accuracy and timeline for accurate Resource Plan production.
• Conducted audit checks of the quality of the business justification of the Hire Requests. Seeking clarity on necessity of hiring for all Incremental and backfill requests.
• Timely Renewal processing for Agency/Sub-Con resources.
• Collaborated with all Hiring Managers/Sr. Managers & Directors across the globe and seeking approvals to present the requests to the Resource Governance Forum.
• Worked closely with the recruitment team for updates/changes/approvals of Taleos; managed any ad-hoc requests pertaining to Hire IDs.

• Led the Resources Management Team (team of 3) for BT – Global Services, one of the largest LOB in BT across the globe. Span of control included all major geographies across the globe wherever BT Global has presence.

• Joined the Kolkata office as Site Lead, WFM and have been involved in the daily WFM related activities in BT Consumer, BT Business & BT- CDSS
• Effectively implemented Seat Roster in BT Consumer to improve Seat Utilization. SU improved from 0.9 to 1.23 and last stood at 1.25 before I moved on to a new role.
• Led and implemented Leave Utilization report at the site level and all LOBs have met the target of 76% in last FY. Same approach implemented for current fiscal year.
• Worked on SRM Dashboard and implemented in CDSS to track and improve SLA of pending orders. SLA was at 98% before I moved to another role.
• Led to improvement observed in Adhoc Security and Transport cost post implementing necessary processes. Cost reduction from INR 2.8 Lakhs per month to less than INR 11000 p.m in 8 months.
• Led Seat Planning Capacity for both Kolkata and Gurgaon GBS centers.

o Participated in transitioning of the process across 4 locations from a WFM planning standpoint; defined & Implemented MIS/WFM Standard operating procedure for the project.

o Streamlined all client requirements on Reporting, Capacity Planning, Forecasting, and Invoicing.

o Skilled in monitoring budget performance and adjusting forecasts as needed to ensure fiscal responsibility.

o Led Daily Tracking of Leakages on the Operations floor and suggesting remedial actions through proper coaching and feedback.

o Ensured quarterly/half early/annual profitability targets are met by designing solutions for the issues plaguing the processes.

o Implemented best practices across locations in the current project; monitored Daily reports and activities and taking remedial actions.

o Successfully led the deliveries pertaining to WFM/MIS, Revenue Forecasting, Scheduling, Capacity Planning and Invoicing for 2 of the leading telecom service providers. Team strength of 14 spread across the 2 major Line of businesses of the service provider.

o Worked on Quarterly & Annual Revenue forecasting for the projects in my span and suggesting remedial actions to the higher management in case of under performance against set profitability targets.

o Ensured timely and accurate delivery of all Internal and Client reports; tracked methodology to ensure the same & incentivize team members accordingly.

o Implemented process improvement initiatives which helps in reduction of cost and simultaneously increase in revenue for the project. Target is to have at least one initiative per quarter and comfortably achieving the target.

o Effectively ensured all billing is done accurately and closed as per the agreed timelines, final invoices to be submitted to client personally and do all necessary follow ups for timely payment of the same.

o Managed Internal and External customer satisfaction Index to be above 4 in a scale of 1 to 5. Consistent score of > 4.5.

o Ensured manpower requirement planning is in line with the organization's set contribution % target.

o Administered the personnel in the team to grow within the organization laterally and vertically once the necessary tenure is fulfilled.

o Was responsible for driving PRIDE initiative for Kolkata centre. (Performance and Revenue Increment by Driving Efficiency.

o Recognized as a torch bearer for the Mahindra ‘RISE' initiative and inculcate the 3 tenets of RISE. (Accepting NO Limits, Alternative Thinking, Driving Positive Change).

• Participated in transitioning of the process across 4 locations from a WFM planning standpoint; defined & Implemented MIS/WFM Standard operating procedure for the project.
• Streamlined all client requirements on Reporting, Capacity Planning, Forecasting, and Invoicing.
• Skilled in monitoring budget performance and adjusting forecasts as needed to ensure fiscal responsibility.
• Led Daily Tracking of Leakages on the Operations floor and suggesting remedial actions through proper coaching and feedback.
• Ensured quarterly/half yearly/annual profitability targets are met by designing solutions for the issues plaguing the processes.
• Implemented best practices across locations in the current project; monitored Daily reports and activities and taking remedial actions.
• Successfully led the deliveries pertaining to WFM/MIS, Revenue Forecasting, Scheduling, Capacity Planning and Invoicing for 2 of the leading telecom service providers. Team strength of 14 spread across the 2 major Line of businesses of the service provider.
• Worked on Quarterly & Annual Revenue forecasting for the projects in my span and suggesting remedial actions to the higher management in case of under performance against set profitability targets.
• Ensured timely and accurate delivery of all Internal and Client reports; tracked methodology to ensure the same & incentivize team members accordingly.
• Implemented process improvement initiatives which helps in reduction of cost and simultaneously increase in revenue for the project. Target is to have at least one initiative per quarter and comfortably achieving the target.