Sumit Dey
Mumbai
Summary
Accomplished professional with a proven track record at Accenture Solution Pvt Ltd, excelling in stakeholder management and data analysis. Enhanced service delivery through strategic resource management and operational improvements, boosting productivity. Skilled in coaching, I fostered team growth and performance, contributing to significant process efficiencies and compliance adherence.
Overview
8
8
years of professional experience
Work History
Team Leader - Service Delivery
Accenture Solution Pvt Ltd
11.2021 - Current
- Managed resources efficiently to meet project requirements while minimizing costs and maximizing productivity.
- Streamlined operations by identifying areas for improvement in service delivery and implementing necessary changes.
- Developed strong relationships with clients, ensuring their needs were met and maintaining open lines of communication.
- Implemented training programs to enhance the skill set of the team members, improving overall service quality.
- Evaluated employee performance regularly, providing constructive feedback and support for professional growth.
- Collaborated with stakeholders to identify opportunities for process improvements, leading to increased efficiency in operations.
- Mitigated risks associated with service delivery by establishing contingency plans and proactive management strategies.
Training Instructor
Accenture Solution Pvt Ltd
02.2018 - 10.2021
- Collaborated with fellow instructors to create cohesive lesson plans, ensuring consistency in training quality.
- Mentored new instructors, aiding their transition into the role and ensuring effective delivery of course content.
- Promoted an inclusive learning environment by accommodating diverse backgrounds and learning preferences, leading to increased overall satisfaction among trainees.
- Maintained compliance with company standards, regulatory requirements, and quality goals.
- Increased trainee engagement by implementing a variety of teaching methods tailored to diverse learning styles.
Review Analyst
Accenture Solution Pvt Ltd
09.2016 - 01.2018
- Reviewing job for content moderation
- Participated in audits, ensuring compliance with industry regulations and standards.
- Expanded knowledge of industry trends by attending conferences, workshops, and training sessions relevant to the role of a Review Analyst.
Education
Bachelor Of Science - Science Education
Sunrise University
Rajasthan 05.2016
Higher Secondary - Science
WBCHSE
Kolkata05.2005
Secondary - Science
WBBSE
Kolkata05.2003
Skills
- Compliance knowledge
- Coaching and Mentoring
- Stakeholder Management
- Performance metrics analysis
- Data Analysis
- Idea Development and Brainstorming
- Audit reporting
Timeline
Team Leader - Service Delivery
Accenture Solution Pvt Ltd
11.2021 - Current
Training Instructor
Accenture Solution Pvt Ltd
02.2018 - 10.2021
Review Analyst
Accenture Solution Pvt Ltd
09.2016 - 01.2018
Bachelor Of Science - Science Education
Sunrise University
Higher Secondary - Science
WBCHSE
Secondary - Science
WBBSE