Sumit Dhyani
Dehradun
Summary
As an Online Technical Support Executive in the publishing industry I have enjoyed answering technical and non-technical queries from customers around the globe. I am further excited for more technical roles having developed new skills like MYSQL, Python.
Overview
10
10
years of professional experience
Work History
Sales Executive-Inside Sales
Sara Sae Pvt Ltd, Dehradun
08.2024 - 01.2024
- My-role was to handle inside sales and business development for the company
- Things like order processing, quotations handling, dispatch handling and reports creation.
Online Support Advisor- Customer Service
SAGE Publications India Pvt. Ltd.
05.2016 - 03.2022
- Provided online technical support to customers across the globe
- Trouble-shooted various access, system and platform issues independently
- Analysed carefully all the queries and issues and provided appropriate response within 24 hours SLA
- Coached fellow and new team members
- Communication handling by communicating to the management and the concerned teams of any widespread problems and the expected time of resolution
- Creating bridge- Build a strong relationship across various teams to ensure timely resolution to the technical issues.
Sales Officer
Navitas Green Power Fuel Management.(SAR Group Company)
02.2014 - 09.2015
- My role was in the market research and the business development of the Biofuel
- I did business for Biofuel called pellets and Biofuel-Stoves.
Education
B.Sc - PHY/MATHS/STATS
H.N.B Garhwal University (India)
01.2008
MBA - Marketing/HR
Uttarakhand Technical University (India)
Skills
- MySQL, Python, Python Libraries – Numpy, Pandas, Matplot lib & Seaborn Familiarity with Tableau & Excel
- Freshdesk, Atlassian Jira, Confluence
Alternate Email
sumit.dhyani13@gmail.com
Timeline
Sales Executive-Inside Sales
Sara Sae Pvt Ltd, Dehradun
08.2024 - 01.2024
Online Support Advisor- Customer Service
SAGE Publications India Pvt. Ltd.
05.2016 - 03.2022
Sales Officer
Navitas Green Power Fuel Management.(SAR Group Company)
02.2014 - 09.2015
B.Sc - PHY/MATHS/STATS
H.N.B Garhwal University (India)
MBA - Marketing/HR
Uttarakhand Technical University (India)
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