Sumit Dogra
Summary
Experienced Senior Project Manager skilled in coordinating complex projects and leading diverse teams to achieve success. Expertise in project initiation and planning, utilizing communication and negotiation skills to align stakeholder expectations. Proven track record of delivering projects on time while maintaining high-quality standards. Demonstrates leadership and decision-making abilities that enhance team collaboration and problem-solving.
Overview
1
1
Certification
Work History
Senior Project Manager/Senior Business Analyst
Akamai
- Led Akamai Control Center portal, enabling clients to manage support cases across voice, chat, and AI self-service channels.
- Managed backend systems: Amazon Connect for voice routing, Genesys Cloud for agent management, and Dialogflow CX for chatbot automation.
- Served as liaison among business, IT, and support teams to enhance portal functionalities based on client feedback.
- Maintained project roadmap and backlog while translating business requirements into actionable deliverables.
- Coordinated UAT, go-live, and hypercare phases, addressing risk mitigation and incident escalation.
- Monitored KPIs including case resolution time, bot containment rate, agent utilization, and user adoption rates.
Project Manager/Senior Business Analyst
Epsilon India
- Served as liaison among business, sales, and IT teams to refine product features based on market needs.
- Collaborated with IT and product leadership to oversee solution development and convey vision.
- Identified and delivered optimal market solutions through cross-functional teamwork.
- Maintained solution vision, roadmap, and backlog throughout project lifecycle.
- Translated features into user stories while prioritizing backlog according to stakeholder requirements.
- Facilitated implementation of EPCC CRM Solution for client customer data management across various verticals.
- Enhanced campaign capabilities via EPCC by leveraging digital marketing channels such as Email, SMS, and Direct Sample.
- Executed targeted strategies through comprehensive digital campaigns to reach end customers effectively.
Senior Business Analyst
MetricStream
- Facilitate Business Requirement Sessions at OP Headquarters in Helsinki Finland.
- Acted as liaison between business, sales and IT teams to refine the product and incorporate features based on market demands.
- Partnered with IT and product leadership to drive and manage the solution development process and ensure the product team understands the direction and vision.
- Provide Training on OOTB Internal Audit App solution.
- Facilitate Design Sessions.
- Create Functional Design Document (FD).
- Provide Functional KT to Development and Testing Teams.
- Facilitated the daily standup.
- Internal Audit App is a GRC domain product that enables organizations to conduct Internal Audits on their selected entity.
Senior Business Analyst
Amadeus
- Conducted AS-IS analysis to assess current processes.
- Created user stories and associated subtasks in JIRA for enhanced project tracking.
- Provided effort estimations for team members to facilitate planning.
- Developed Functional Design Document as a comprehensive Wiki resource.
- Delivered functional knowledge transfer sessions to development and testing teams.
- Designed XML Schema Definition for HFR data container requirements.
- Facilitated daily standup meetings to promote team collaboration.
- Planned retrospectives, sprint reviews, and sprint planning sessions to drive continuous improvement.
Education
BE - CSE
GPMCE
Delhi12th STD -
Arunodaya
H.P10th STD -
D.A.V School
H.PSkills
- Project management and planning
- Business analysis and requirements gathering
- User story development
- Cloud solutions architecture
- Customer engagement strategies
- Cross-functional collaboration
- Problem resolution techniques
- Effective communication skills
- KPI monitoring and reporting
- Scrum master expertise
- Strategic planning and execution
- Agile methodologies implementation
Certification
British Computer Society(BCS ISEB) Certified Business Analyst
Timeline
Senior Project Manager/Senior Business Analyst
Akamai
Project Manager/Senior Business Analyst
Epsilon India
Senior Business Analyst
MetricStream
Senior Business Analyst
Amadeus
BE - CSE
GPMCE
12th STD -
Arunodaya
10th STD -
D.A.V School