SUMIT DOLE
DELHI
Summary
Energetic and service-orientated Cabin crew with extensive experience in the airline industry. We are skilled in providing excellent customer service overseeing the safety of crew and passengers, building customer relationships, and delivering customer-centric solutions. Flexible & adaptable operate effectively, even when outcomes are not guaranteed, or the way forward is not clear. Friendly, proactive, and committed to leading successful teams.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cabin Crew Supervisor
air india
new delhi, india
05.2016 - Current
- Followed company regulations and rules promoting safe environment for both travellers and employees.
- Conducted thorough safety briefings and demonstrations of safety equipment and emergency procedures.
- Interacted warmly and professionally with travellers of different backgrounds and cultures, upholding brand standards.
- Swiftly handled passenger concerns and disputes to ensure health and safety.
- Monitored cabin crew members' behaviour, offering ongoing training and constructive feedback for maximum team efficiency and effectiveness.
- Inspected emergency and first aid equipment before and after flights and logged in appropriate systems.
Education
MBA - AVIATION & FINANCE MANAGEMENT
IIBM INSTITUTE OF BUSINESS MANAGEMENT
NEW DELHI, INDIA2024
BACHELOR OF ENGINEERING - CIVIL ENGINEERING
PUNE UNIVERSITY
MAHARASHTRA, PUNE2014
Skills
Excellent communication and interpersonal skills
- Customer liaison
- Team Leadership
- Time management
- Ability to remain calm under pressure and handle emergencies effectively
- Culturally aware and reflect the airline personality
- Training and mentoring
- Strong work ethics
Languages
English
First Language
English
Proficient
C2
Hindi
Proficient
C2
Marathi
Proficient
C2
Certification
- License B787,A320,A321,319,A321-251NX
Timeline
Cabin Crew Supervisor
air india
05.2016 - Current
MBA - AVIATION & FINANCE MANAGEMENT
IIBM INSTITUTE OF BUSINESS MANAGEMENT
BACHELOR OF ENGINEERING - CIVIL ENGINEERING
PUNE UNIVERSITY