SUMIT DWIVEDI
Lucknow
Summary
Dynamic professional with a proven track record at ICICI Bank, excelling in customer service and data analysis. Expertise in performance monitoring and office coordination, driving operational efficiency through effective problem-solving. Proactive approach consistently yields positive outcomes and fosters collaboration.
Overview
5
5
years of professional experience
Work History
Intern
Spectrum (A.R Building Solutions Pvt. Ltd)
- Current
Process Associate
Genpact
Lucknow
07.2024 - 01.2025
- Analyzed key performance indicators to identify effective strategies for improvement.
- Wrote and submitted reports on industry trends, influencing managerial business planning.
- Monitored operations and reviewed metrics to evaluate overall company performance.
- Cultivated positive relationships with staff and management to enhance collaboration.
Operation Associate
Authbridge
Gurgaon
09.2023 - 05.2024
- Facilitated general office operations through effective coordination of support activities.
- Provided reception coverage during staff absences or breaks to ensure seamless service.
- Monitored workplace compliance with health and safety regulations to maintain a safe environment.
- Resolved customer inquiries efficiently while upholding a professional demeanor.
Assistant Manager
ICICI Bank
Noida
01.2021 - 07.2022
- Managed customer service inquiries and complaints in a timely manner.
- Maintained accurate records of sales transactions using point-of-sale systems.
Sales Executive
Quatriad Web Solution Pvt. Ltd.
01.2020 - 01.2021
- Monitored customer feedback on product quality and recommended improvements.
- Managed account portfolio to ensure long-term success.
- Utilized CRM software for lead tracking and account management throughout sales cycle.
- Adapted sales techniques based on customer and peer feedback.
Education
MBA - Marketing&IT
A.K.T.U
Lucknow08-2021
Bsc - Maths
C.S.J.M University
01.2018
Intermediate -
U.P Board
01.2014
HighSchool -
U.P Board
01.2012
Skills
- Data analysis and reporting
- Performance monitoring
- Customer service and support
- Office coordination
- Sales management
- Problem solving
- Time management
Accomplishments
- Four times Gold Medalist in Powerlifting (U.P Lucknow District Level Powerlifting Championship)
- U.P State level Powerlifting
Personal Information
- Date of Birth: 07/26/97
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Languages
- English
- Hindi
Hobbies and Interests
- Cricket
- Sports
- Powerlifting
- Listening Music
- Playing Cricket
Disclaimer
I hereby declare that all the above given information is true to the best of my knowledge. I am very much confident of my skills to work in a team.
Preferences
Lucknow, MS Office, Internet, E-mail
Technical Records
- Tally Erp 9
- M.C.P (Microsoft Certified Professional)
- M.C.S.A (Microsoft Certified Solutions Associate) Windows Server 2012
- Red Hat Enterprise Linux (RHEL 7)
- 'CCC' Certified from NIELIT
- 'O' Level diploma from NIELIT
- One Year Foundation level Diploma in Computer from UPTEC Computer Consultancy Ltd.
Timeline
Process Associate
Genpact
07.2024 - 01.2025
Operation Associate
Authbridge
09.2023 - 05.2024
Assistant Manager
ICICI Bank
01.2021 - 07.2022
Sales Executive
Quatriad Web Solution Pvt. Ltd.
01.2020 - 01.2021
Intern
Spectrum (A.R Building Solutions Pvt. Ltd)
- Current
MBA - Marketing&IT
A.K.T.U
Bsc - Maths
C.S.J.M University
Intermediate -
U.P Board
HighSchool -
U.P Board
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