Sumit Ghai
Project Manager
New Delhi
Summary
- Overall 13.5 years of experience in IT sector that includes project management, project coordination, business system analyst, QA test lead, etc.
- Expertise in IT domains like Insurance, E-learning, E-commerce, Education and sound knowledge of banking domain.
- Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments.
- Experienced in directing employees and keeping efficient production in accordance with quality standards.
- Applying creative and analytical approach to operations for continuous process improvement.
- Skilled at identifying or anticipating problems and providing solutions.
- Excels through mentoring, training and empowering team to excel in performance.
- Seasoned Business Analyst offering 2 years of Insurance industry success.
- Expert on business and systems requirements, user acceptance testing and end-user training.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Having an excellent communication skills and good analytical aptitude.
- Have been equally successful in maintaining quality process requirements and have a great sense of responsibility in execution of any work.
- Experience in designing QA Test plans, preparing use cases and high-level business-related documents, effort estimation, requirement analysis, error data, test design, test execution, defect reporting and test management.
Overview
14
14
years of professional experience
9
9
years of post-secondary education
Work History
Project Manager
CresTech Software Systems Private
07.2022 - Current
- Working with one of top leading Life insurance company in India, experienced as Business Analyst and Project Manager in IT
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Collaborated with stakeholders to define project objectives and criteria.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results.
- Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
- Led and managed staff of 15-20 team members engaged in administering complex IT infrastructure.
- Oversaw quality assurance testing processes, ensuring that all software met organizational standards before deployment.
- Improved resource utilization by analyzing performance metrics and adjusting staffing levels accordingly.
- Developed detailed project plans, outlining clear objectives, timelines, and deliverables for IT projects.
- Optimized internal processes through regular review meetings with team members aimed at identifying areas for improvement.
Senior Digital Quality Analyst
Empower School of Health
1 2021 - 07.2022
- Worked as QA lead that involved designing QA Test plans, preparing use cases and high-level business-related documents, effort estimation, requirement analysis, error data, test design, test execution, defect reporting and test management.
- Conducted thorough root cause analyses on recurring defects, resulting in implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
Quality Analyst
Six Red Marbles Pvt. Ltd.
11.2016 - 12.2020
- Worked on projects like GAIN Nigeria and GAIN India, UTA: University of Texas at Austin, Strong Minds Crime Lab, MHE: Spelling Formatting and Production Review (Assess Online Assessment Tool), and WST: West Academic.
- Conducted thorough root cause analyses on recurring defects, resulting in implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Monitored KPIs to proactively address bottlenecks and quality issues.
Technical Consultant (QA Team)
Ebizon NetInfo Pvt. Ltd.
08.2012 - 11.2016
- Worked on projects like Intel (US) Open Badges System, Event Fizz, and Poster Candy.
- Managed multiple projects simultaneously while prioritizing deadlines effectively under pressure through meticulous organization skills and time management.
- Assisted sales teams in closing deals by providing technical expertise, product demonstrations, and addressing customer concerns during sales process.
- Reduced downtime and improved productivity by providing timely technical support to clients, addressing their concerns and solving problems quickly.
- Facilitated knowledge transfer among team members by leading training sessions on new tools, techniques, or industry best practices relevant to role of Technical Consultant.
- Contributed to continuous improvement of internal processes by sharing insights, suggestions, and lessons learned from past experiences with peers and management.
Quality Control Engineer
Magic Software Pvt. Ltd.
05.2011 - 01.2012
- Worked on projects like Teacher Resource Center and HMH Fuse Project.
- Reviewed requirements and specifications documents to validate completeness and accuracy before proceeding with testing tasks.
- Assisted in designing and executing functional tests for newly developed features.
Software Tester
Xorient Technology
01.2010 - 04.2011
- Worked on project called Supply Management Online Ordering Application.
Education
Bachelor of Technology (Electronics and Electrical Engineering) -
Maharishi Dayanand University
Rohtak, Haryana 01.2006 - 04.2010
Higher Secondary Certificate - undefined
CBSE
New Delhi, Delhi 01.2004 - 04.2006
Secondary School Certificate - undefined
CBSE
New Delhi, Delhi 01.2002 - 04.2004
Skills
- E-Learning
- E-Commerce
- JIRA
Documentation
- MS Office
- Agile Methodology
JIRA
- API Testing
- Project Coordination
Project Management
Project Planning
Project tracking
Risk Management
Project Scheduling
Technical Support
Document Management
Data Analysis
Scope Management
Root Cause Analysis
Resource Allocation
Stakeholder Communications
Cross-Functional Collaboration
Staff Management
Coaching and Mentoring
Business Analysis
Requirements Gathering
Stakeholder Management
User Acceptance Testing
Quality Assurance
Life Insurance
Roles And Responsibilities
- Possess end-to-end knowledge and experience in testing
- Extensive experience in test planning, test strategy, test estimation, tracking and managing the deliverables
- Experience in Test Management & Defect Management tools like JIRA
- Excellent communication and client handling skills
- Good Analytical and problem-solving skills
- Knowledge of SDLC with detailed knowledge of agile processes.
- Proven ability to multitask, manage concurrent project efforts, and work with minimal supervision in a team environment
- Project and Team Management
- Reviewing and tracking the test cases and documentation prepared by other team members
- Involved in creating test completion report, requirement analysis and posting queries, user's training manuals, video tutorials and user stories through different phases
- Possess multiple domain knowledge in IT like Insurance (Life Insurance), E-Learning, Education, Websites or web applications and E-Commerce applications
- Testing of e-commerce applications on multiple mobile devices like Apple and Android
- Experience in performing accessibility testing on web applications compliance to WCAG 2.0 (using screen reader and tab browsing, alt text, color contrast, a-checker file code, transcripts)
Tools
- JIRA
- MS Office Suite
- Google Docs
- SWOT
- Trello
- NeoLoad
- Jmeter
- Selenium WebDriver
- Postman
- Test Rail
- Assembla
- Redmine
- Xenu
- BrowserStack
- Basecamp
- Zeplin
- Balsamiq
- Selenium
- Drupal
- Magento
- Moodle LMS
- Articulate Storyline
Timeline
Project Manager
CresTech Software Systems Private
07.2022 - Current
Quality Analyst
Six Red Marbles Pvt. Ltd.
11.2016 - 12.2020
Technical Consultant (QA Team)
Ebizon NetInfo Pvt. Ltd.
08.2012 - 11.2016
Quality Control Engineer
Magic Software Pvt. Ltd.
05.2011 - 01.2012
Software Tester
Xorient Technology
01.2010 - 04.2011
Bachelor of Technology (Electronics and Electrical Engineering) -
Maharishi Dayanand University
01.2006 - 04.2010
Higher Secondary Certificate - undefined
CBSE
01.2004 - 04.2006
Secondary School Certificate - undefined
CBSE
01.2002 - 04.2004
Senior Digital Quality Analyst
Empower School of Health
1 2021 - 07.2022
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