Sumit Jain

Name of the Projects: -Virgin Media UK , Virgin Media Ireland , Liberty Global Netherlands , FLOW (LATAM) , Mobily (Saudi Arabia)

Dept:-Incident Management

Job Profile: - Emergency Manager, Jeopardy Manager

Work Profile: -

- Managed Incidents 24x7 and ensure minimal disruption to the service and fast service restoration

- Interaction with different team to resolute incidents within SLA. Maintaining all the incident SLA as per customer agreement.

- Driving Incident bridges for Network availability with necessary escalations. Escalations for ticket blockers to 3PP, Internal queue owners and field operations from SLA perspective.

- Setting up of Technical & Management Bridge to facilitate communication during incidents.

- Ensuring queue sustainability. Supporting front office and other teams on ticket progression. Spoke for Jeopardy Management.

- Deliver accurate post incident reports within the agreed OLAs.

- Formed, led, and drove ad-hoc Technical Recovery Teams to minimize business disruptions to clients.

- Contribute to and maintain the existing repositories (Eridoc, EriColl), with up to date technical documents, network diagrams, team structures, important OPI/procedures that show process adherence.

- Sharing Major Incident Report with stakeholders. Ensuring the IM process is followed and that appropriate resources are assigned. Documenting and researching incidents using appropriate ITSM fields and historical data.

- Presented reports and corrective action slides for high-severity incidents to streamline response time for future reoccurrences of issues to problem management.

- Auditing critical issue handled by agents.

- Promote Problem Management activities in 1st and 2nd level Assurance. Provide input and support the Problem Manager during initial investigations for root cause analysis.

- Ensure all ongoing activities are published in the Hand Over tool or any other dedicated tools that have this functionality. Provide accurate input for the Shift Reports.

- Implement and follow Ericsson compliant Business Continuity procedures and special events contingency plans.

Name of the Project: -Bharti Airtel

Dept:-Service , Resource and Fulfillment

Operator: - Airtel India

Job Profile: - Senior Engineer

Work Profile: -

· Responsible for Software upgrade of Transmission nodes in network

· Ethernet service creation and TDM service creation at Transmission nodes for capacity expansion and rollout of new sites

· Acceptance Testing of new nodes

· New Node Addition on NMS

· Node Swapping of nodes

· Traffic shifting

Name of the Project: -Vodafone Essar Aircel Digilink India Ltd, Lucknow, UP [East]

Operator: - Vodafone

Job Profile: -Senior Transmission Engineer Work Profile: - Working with NOKIA SOLUTIONS AND NETWORK LTD (UPE), as Transmission Engineer for UP East. I am actively involved in the “NMS, Media for 2G & 3G sites, PacketAbis sites, POI & other Customer Media, Quality of sites, and Acceptance test” for Transmission Networks

• Circle SPOC for SDH MW,IP MW(HUAWEI AND NEC)
• Experience in Configuration,Commissioning and Troubleshooting of Huawei RTN 950,Huawei RTN 910,Huawei RTN 950A,Huawei RTN 905
• Experience in Configuration,Commissioning and Troubleshooting of NEC VR10,NEC VR4
• Experience in Configuration,Commissioning and Troubleshooting of NEC Pasolink Neo
• Working Exposure of ECI equipments like BG-20,BG-30,BG-40,XDM-50,XDM-100,XDM-500,XDM-1000
• Working Exposure of Huawei SDH equipments like OSN550,OSN1832X16, OSN1832X8,OSN7500
• Responsible for Huawei NMS (U2000) and Worked on ECI NMS & NEC NMS MS5000.
• Providing Technical Support to Field Engineer’s (O&M Engg. & OFC Engg.)
• Good Knowledge of RTN950,RTN 950A,RTN 905, RTN 910, NEC-PASOLINK NEO.
• Creation of 2G, 3G, PoAbis sites, POI & other Customer E1.
• Plan and execute Quality Audits in the Network for Better performance for KPI.
• Implementation of DCN & Clock on Huawei & Flexi-Packet.
• Continuous follow up for material movement from warehouse for Flexi Packet & Huawei Hardware’s.
• Acceptance of network for Flexi Packet & Huawei by vendor.
• Implementation of MPLS network on Huawei.
• Co-ordination with Care Team & Tech Support Team for any Critical Issue with Software or Hardware Level.
• Co-ordination for POI & other Customer Media.
• Creation of VC-12, VC-4, EosVC-12X, EoSVC-4X Trail on ECI-NMS for 2G, 3G, PoAbis sites.

Installation , Testing , Operation and Maintenance of Network and Optical Transmission System.

Company: - TATA COMMUNICATIONS, AHMEDABAD (GUJARAT)

Job Profile: - O&M Engineer

Work Profile: -

• O & M of all ITMC equipments including centrally managed as well as locally managed equipments
• Spares Management (inventory & RS & R) of all above mentioned equipments along with consumables like patch cord, attenuators etc.
• Metro Area Network
• Co-ordination of OSP & infra related faults with TTSL/TTML
• O&M of VSNL owned infra sites
• Monitoring of Cisco DWDM & Adva CWDM
• Service Delivery & Service assurance for corporate customers
• Augmentation on network side equipment at Mega/Major/Micro PoP
• Feasibility study for new customers
• The entire Fiber based interconnection between the various equipments and at the FMS/ Patch panel.
• Inventory & Calibration of Test instruments.
• To resolve any faults of NE in coordination with NOC.
• Co-ordination with vendors for Maintenance of equipments.
• Planning and Implementations of New Rings.
• Testing of Optical Fiber Cable with OTDR, End to End Link Test with Laser Source Power Meter.
• To restore any kind of ISP and OSP faults within time frame to maintain the MTTR
• TroubleShooting, Trouble Ticket administration, Alarm Monitoring, circuit testing, network management & maintenance of network

· Installation of the SM (switching module) cabinet, GPDF cabinet, SMXC cabinet.

· Various steps to be followed during the installation: 2A2B TO 5A5B conversion, PSU shifting, DSU shifting, DLTU fuse relocation, FAN Unit shifting.

· Installation of FMS server cabinet with sun servers and satellite cards.

· Then comes the NLI growth, PLI growth, GDSF growth.

· PSU2 to PSU2E for faster communication process.

· MH32 to MHPPC conversion in SMPU self.

· PHA1 to PHA2 conversion in PSU self.

· SAS growth.

· Wrapping of E1’s at DSX side from FMS cabinet.

· Sites Completed: - Jaipur , Meerut , Delhi , Ahmedabad , Bhubaneshwar.