Sumit Jain
Customer Support Executive
Jind
Summary
Dynamic professional with a proven track record at Dr. ITM Pvt Ltd, excelling in motivational leadership and performance monitoring. Adept at enhancing team efficiency through effective problem-solving and communication. Skilled in Salesforce and Microsoft Office Suite, I thrive in both independent and collaborative environments, driving team success and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Assistant Team Leader
Dr. ITM Pvt Ltd
Mohali, India
09.2025 - Current
- Worked with customer service to handle escalated customer issues.
- Organized weekly team meetings to discuss projects, share updates, and address any challenges faced by the team.
- Worked with customer service representatives to handle escalated customer issues.
- Enhanced team performance by implementing efficient work processes and providing constructive feedback.
Agent
Startek Pvt Ltd
Noida, India
07.2024 - 08.2025
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Education
Master of Computer Applications -
Chandigarh Group of Colleges, Janjheri
Mohali, India 04.2001 -
Bachelor of Computer Applications -
Chandigarh University
Mohali, India 04.2001 -
High School Diploma -
Guru Dronacharya Public School
Jind, India 04.2001 -
Skills
Salesforce
Motivational leadership
Performance monitoring
Microsoft Office Suite
Team motivation
Problem-solving
Timeline
Assistant Team Leader
Dr. ITM Pvt Ltd
09.2025 - Current
Agent
Startek Pvt Ltd
07.2024 - 08.2025
Master of Computer Applications -
Chandigarh Group of Colleges, Janjheri
04.2001 -
Bachelor of Computer Applications -
Chandigarh University
04.2001 -
High School Diploma -
Guru Dronacharya Public School
04.2001 -