Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sumit Jha

New Delhi

Summary

Dynamic Service Advisor with a proven track record at Tvs, excelling in customer satisfaction and problem-solving. Leveraged product knowledge to enhance service recommendations, resulting in improved customer retention. Skilled in data entry and team collaboration, consistently delivering exceptional service and maintaining accurate records to support operational efficiency.

Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. .

Overview

2
2
years of professional experience
2
2
years of post-secondary education

Work History

Service Advisor

Tvs
01.2025 - 08.2025
  • Customer Satisfaction And Customer Management
  • Assisted customers with vehicle service inquiries and recommendations.
  • Scheduled appointments for vehicle maintenance and repairs efficiently.
  • Provided information on service packages and warranty options available.

Service Agent

Paytm
01.2024 - 08.2024
  • Assisted customers with inquiries and service requests.
  • Processed transactions using point-of-sale systems.
  • Maintained accurate records of customer interactions.
  • Provided information about products and services to customers.

Education

Bachelor of Arts - Political Science

Aryabhatta University Of Delhi
07.2023 - 08.2025

Skills

  • Customer service
  • Product knowledge
  • Problem solving
  • Attention to detail
  • Team collaboration
  • Data entry
  • Staff education and training

Timeline

Service Advisor

Tvs
01.2025 - 08.2025

Service Agent

Paytm
01.2024 - 08.2024

Bachelor of Arts - Political Science

Aryabhatta University Of Delhi
07.2023 - 08.2025
Sumit Jha