STEFAN LEWIS
Summary
Objective – Looking for an opportunity to utilize my skills and capabilities through sincere dedication and hard work to move up the graph of the organization.
SYNOPSIS
Have a total experience of 3 years in well-known 5 Star Hotels in Mumbai with expertise in managing VVIP guests and handling In-Room Dining for luxury suites. Served high profile clientele while maintaining high professional standards with excellent communication skills and interpersonal abilities.
AREAS OF EXPOSURE & EXPERTISE
Food & Beverage Department, In-Room Dining & Front Office Management
Experience as a Butler in the hospitality industry
Strong multi-tasking skills
Excellent organizational skills
Ability to adapt to a fluid environment
Commitment to a high level of customer service
Strict attention to detail
Knowledge of area restaurants, theaters and other attractions in Mumbai
Ability to handle sensitive matters with efficiency and discretion
Knowledge of food and wine pairing.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certificate
2
2
Languages
Work History
Front Office
The Leela Palaces Hotels & Resorts Jaipur
04.2022 - Current
Butler Development Program
Assistant Front Office Manager
The Ritz, Carlton
Pune
09.2019 - 03.2020
- As a Butler, few of the key activities performed at The Leela Palaces Hotels & Resorts Jaipur Client Location are as given belo
- Worked with The Leela palace Jaipur in Front Office as Butler
- Maintained high standard Butler experience for the guest
- Maintained Personal Butler Experience for Groom in weddings
- Anticipate VVIP guests needs and wants during their entire stay
- Giving Room Orientation
- Provided efficient & superior service to guest by offering excellent Hospitality experience travel and leisure solutions that exceeds their expectations
- Updated requisition for the material needed in the day to day operations
- Handling collection of laundry service
- Handling Opera
- Handling Spa Appointment
- Handled packing and baggage assistance.
Food & Beverage Associate
JW Marriott Hotel, VIP Suites Butler
03.2018 - 09.2019
- Reporting to : Restaurant
- As a Guest Service Associate, few of the key activities performed at The Ritz-Carlton Pune Client Location are as given belo
- Worked with The Ritz-Carlton Pune in a specialty Japanese restaurant
- Maintained high standard Food & Beverage experience for the guest
- Maintained opening and closing of the restaurant
- Monitored inventory of restaurant inventory of CCG reports
- Provided efficient & superior service to guest by offering excellent Food & Beverage experience travel and leisure solutions that exceeds their expectations
- Updated requisition for the material needed in the day to day operations
- Handling Sales/APC Reports of Restaurant
- Handling Micros
- Handling Cash & EDC Machines
- Knowledge of GXP
- Handled VVIP guests, IRD Manager
- As a Guest service Associate, few of the key activities performed at JW Marriott Mumbai Sahar
- Client Location are as given belo
- Worked with JW Marriott Mumbai Sahar for more than a year and took internal transfer to Ritz- Carlton Pune
- Maintained client relations for JW Marriott Mumbai Sahar with regard to In-Room Dinning
- Maintained close liaison with client on issues relating to In-Room Dinning
- Monitored and communicated Guest needs and wants to the client
- Provided efficient & superior service to guest by offering excellent Food & Beverage experience travel and leisure solutions that exceeds their expectations
- Worked as a personal Butler for VVIP guests.
Manager
ITC Grand Central Hotel
Mumbai
04.2017 - 12.2017
- Beverages
- Designation : Guest service valet
- Reporting to : IRD, As a Guest service valet, few of the key activities performed at ITC Grand Central Hotel, Mumbai Client Location are as given belo
- Do the comfort check in the room
- Explain the resort facilities, package inclusions, restaurant timing, Jacuzzi functions etc
- While/after doing the check in process
- Arrange a property show around as per the guests’ convenient time
- Promote and practice friendly and courteous hospitality
- Coordinate with HK and F&B team for any special/surprising arrangements required
- Coordinate with leisure team for planned activities
- Develop Suggestive Selling to generate more revenue
- Follow all standard procedures in serving the guest, as outlined in SOPs
- Follow all safety policies to ensure a safe work area
- Be familiar with emergency procedures in order to assist guests if/when needed
- Do the check-out formalities at leisure as per the guests’ preference in the room/at the front desk.
Industrial trainee
Sahara Star Hotel, Safar
Mumbai
12.2015 - 04.2016
- Reporting to : HR director
- As an industrial trainee, few of the key activities performed at Sahara Star Hotel Mumbai Client Location are as given belo
- Maintained client relations for Sahara Star Hotel with regard to travel desk in Front office
- Maintained corridor cleaning and vacuuming in Housekeeping
- Monitored and communicated Guest needs and wants to the client
- Provided food production team with store pick on daily basis
- Maintained back areas for specialty restaurants cleaning and wiping cutlery, crockery, glassware and hollowware
- Worked for short term outdoor caterings at Taj Lands End, Hyatt Regency, The Leela, and J.W
- Marriott
- Worked at Sahara Star Hotel Mumbai in Front Office, Housekeeping, Food and Beverage and Food Production as a part of my Winter Internship
- Change The Mind Set Workshop (Entrepreneurship) conducted by I Create
Education
BSc - Hospitality and Hotel Management studies
Don Bosco College affiliated with Mumbai University
01.2014 - 01.2017
H.S.C - Commerce
St. Johns the Baptist Junior College
S.S.C - undefined
St. Johns the Baptist High School
Timeline
Front Office
The Leela Palaces Hotels & Resorts Jaipur
04.2022 - Current
l Certified Bartending Course from BARJOCKEY- BARTENDING INSTITUTE & EVENTS, GOA (2021)
09-2021
Assistant Front Office Manager
The Ritz, Carlton
09.2019 - 03.2020
Food & Beverage Associate
JW Marriott Hotel, VIP Suites Butler
03.2018 - 09.2019
Manager
ITC Grand Central Hotel
04.2017 - 12.2017
Industrial trainee
Sahara Star Hotel, Safar
12.2015 - 04.2016
BSc - Hospitality and Hotel Management studies
Don Bosco College affiliated with Mumbai University
01.2014 - 01.2017
Butler Development Program
H.S.C - Commerce
St. Johns the Baptist Junior College
S.S.C - undefined
St. Johns the Baptist High School
PERSONAL DETAILS
- Date of Birth: 08-05-1999
- Gender: Male
- Hobbies: Photography, Love to travel, mixing drinks.
- Address: Ward 12, Village- CHANDCHOUR, RAMNAGAR, POST: BELAMEGH, SAMASTIPUR, BIHAR- 848114.
- Passport number: U3556692
- Passport date issue: 09/12/2020- 08/12/2030
PROFESSIONAL REFERENCE
Name: SHIVRAM VERMA
Designation: BAR MANAGER (THE LEELA PALACE JAIPUR) , Rajasthan
E-Mail: barmgr.tlpj@theleela.com
Contact No: +91- 9100418215
PERSONAL DETAILS
- Date of Birth: 08-05-1999
- Gender: Male
- Hobbies: Photography, Love to travel, mixing drinks.
- Address: Ward 12, Village- CHANDCHOUR, RAMNAGAR, POST: BELAMEGH, SAMASTIPUR, BIHAR- 848114.
- Passport number: U3556692
- Passport date issue: 09/12/2020- 08/12/2030
PROFESSIONAL REFERENCE
Name: SHIVRAM VERMA
Designation: BAR MANAGER (THE LEELA PALACE JAIPUR) , Rajasthan
E-Mail: barmgr.tlpj@theleela.com
Contact No: +91- 9100418215
PERSONAL DETAILS
- Date of Birth: 08-05-1999
- Gender: Male
- Hobbies: Photography, Love to travel, mixing drinks.
- Address: Ward 12, Village- CHANDCHOUR, RAMNAGAR, POST: BELAMEGH, SAMASTIPUR, BIHAR- 848114.
- Passport number: U3556692
- Passport date issue: 09/12/2020- 08/12/2030
PROFESSIONAL REFERENCE
Name: SHIVRAM VERMA
Designation: BAR MANAGER (THE LEELA PALACE JAIPUR) , Rajasthan
E-Mail: barmgr.tlpj@theleela.com
Contact No: +91- 9100418215
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