Sumit Khanduja
Senior Account Manager
Gurgaon
Summary
Professional with a holistic competence from strategy to execution in the field of marketing and sales. Total 10+ years in Sales, Account management and Customer Success management in B2B SaaS products and services.
Overview
6
6
Certificates
11
11
years of professional experience
Work History
Senior Account Manager
Yellow.ai
4 2022 - Current
- Managed North India accounts for Yellow.AI’s SaaS platform, focusing on AI-based and NLP-powered voice and chat automation solutions.
- Developed and executed tailored account and opportunity plans, leveraging analytical skills to understand customer workflows and facilitate platform adoption.
- Drove revenue through complex go-to-market strategies, generated and managed new business, and effectively forecasted monthly sales.
- Contributed to annual revenue goals by selling new services and acquiring new accounts, achieving 100% of the sales target and 150% of the revenue target for FY 23.
- Oversaw major clients including Nestlé (15 brands), Pine Labs, Coca-Cola, Biba, Blackberrys, Reckitt, and Domino’s...
Senior Account Manager
Telecom Collaboration Services Pvt Ltd
05.2021 - 04.2022
- Achieved Sales development Targets as per quarterly/ annual quotas by focusing on B2B SaaS Sales process
- Managed enterprise and large customers in North India region
- Sold B2B SaaS services like CCaaS (Contact Centre as a service) and UCaaS (Unified Communications as s service) across enterprise and MSE markets
- Build and implemented strategies to enhance business performance. Sold Virtual mobile number service to top 10 customers across various industries which helped increased customers call connects by 20 % which in turn increased agent productivity by 30 %+.
- Executed several partnerships with SI's, CRM companies for Implemented VMN integration with their CRM
- Increased 20 % Revenue through adoption of services, upsell and cross sell to existing customers
Senior Account Manager
CHORUS CALL CONFERENCING SERVICES INDIA (P) LTD, Chorus Call Inc USA
12.2019 - 12.2020
- Managed key enterprise accounts from north region like EXL, Altran, SIS, SBI Cards, Linde etc..
- Created commercial proposals and handled negotiations with clients.
- Implemented and optimized marketing and sales strategy which helped me achieved 100% target in 11 months, 15 new business orders and 20 Virtual Events
- Increased revenue through adoption of services.
UCC Client Manager (part of Customer Success Team)
TATA COMMUNICATIONS LTD
09.2015 - 11.2019
- Boosted revenue and usage of UCC Services for over 100 companies, including major enterprises like General Electric, Ericsson, and HCL.
- Managed customer lifecycles and served as a trusted advisor for service adoption.
- Presented monthly usage and adoption reports to customers.
- Collaborated with cross-functional teams to deliver exceptional service.
- Secured 31 business orders in FY 2016-2017.
- Increased usage and revenue for the top 10 customers by 40% from 2015 to 2018.
Revenue Enhancement Manager
TATA COMMUNICATIONS LTD
03.2014 - 08.2015
- Increased Audio-Conferencing Services revenue and usage for 50 companies.
- Resolved customer issues, ensuring top-notch service.
- Provided customized reports for key clients.
- Implemented training programs that boosted usage and revenue by 30% for the top 5 customers from 2014 to 2015.
Education
Post Graduate Diploma - Management (Marketing)
Oxford Brookes University
International Program IIMT Gurgaon 01.2011 - 1 2013
B.Sc - Economics and Management
London School Of Economics & Political Science
International Program Gurgaon 01.2008 - 1 2011
Skills
Sales expertise
Key Account Management
New Business Development
Solution selling
Revenue Generation
Customer Service
Sales strategy
Decision-Making
Revenue Growth
Sales Presentations
Certification
Certified Six Sigma Green Belt Professional from Indian Statistical Institute.
Accomplishments
• Bravo for Responsiveness & Agility towards customers for FY 19/20
• Xtra-Mile Award for Responsive: Focus on Execution for FY 19/20
• Award for best UCC Client Manager by our Partner PGI FY 18/19
• Award for Responsiveness: Focus on Execution FY 18/19
• Thank You award for Responsiveness: Customer Centricity FY 18/19
• Bravo for Responsiveness & Agility towards customers FY 18/19
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Hindi
Timeline
WhatsApp Business Platform Foundational Sales Training
03-2024
Senior Account Manager
Telecom Collaboration Services Pvt Ltd
05.2021 - 04.2022
The Fundamentals of Digital Marketing - Google Digital Garage
05-2021
Sales: Customer Success
04-2021
Customer Success Management Fundamentals (linkedin learning)
03-2021
Senior Account Manager
CHORUS CALL CONFERENCING SERVICES INDIA (P) LTD, Chorus Call Inc USA
12.2019 - 12.2020
UCC Client Manager (part of Customer Success Team)
TATA COMMUNICATIONS LTD
09.2015 - 11.2019
Revenue Enhancement Manager
TATA COMMUNICATIONS LTD
03.2014 - 08.2015
Certified Six Sigma Green Belt Professional from Indian Statistical Institute.
01-2011
Post Graduate Diploma - Management (Marketing)
Oxford Brookes University
01.2011 - 1 2013
B.Sc - Economics and Management
London School Of Economics & Political Science
01.2008 - 1 2011
Senior Account Manager
Yellow.ai
4 2022 - Current
Internship
- Mahindra & Mahindra Group ($15 billion Indian conglomerate); Department: Group HR, Mumbai; Duration: May 7, 2012 – July 7, 2012
Project: Attracting Top Talent through Employer Branding
- Studied the M&M Employer Branding 'War Room' project by traveling with the HR team to engage with top talent from premier institutions like IIM-A, XLRI, and Symbiosis. Conducted a comparative analysis of employer branding initiatives at HUL, TATA, ITC, Nissan, and P&G.