Sumit Kumar

· Manage Office 365 infrastructure and permissions for 1500+ users, including Exchange Online, Intune, SharePoint Online, OneDrive for Business, Teams, etc.

· Implemented and managed Conditional Access policies for secure access to Office 365. Implement and enforce security policies for O365 and Intune. Monitor and manage compliance for O365 and Intune.

· Deploy and manage Intune policies and profiles for device management. Manage Active Directory and Policy to ensure consistent configurations across the organization.

· Stay up-to-date on O365 and Intune updates and new features, and recommend improvements for the organization's O365 and Intune environment.

· Automated common administrative tasks using PowerShell scripting.

· Provided end-user support for Office 365-related issues, including troubleshooting.

· Conducted regular audits of user permissions and access control to ensure data security.

· Monitored and maintained Office 365 infrastructure and services to ensure high availability.

· Collaborated with other IT teams to troubleshoot and resolve issues with Office 365 services. Apart from this we helped them on different-different projects.

· Ensure desktops are secure, up-to-date, and in compliance with company policies and procedures.

· Create and maintain Knowledge Base Article (SOP) libraries on Confluence for Office365 environments and Operating Systems (such Win10, Ubuntu) that pertain to configuration, usage, troubleshooting, etc.

· Troubleshoot and resolve complex desktop issues, working closely with end-users and other IT staff.

· Providing IT support to internal users, responding to incidents on JIRA within agreed SLA.

· Monitoring devices through Nexthink and performing fix as per the observations.

· Support internal users with access-related and post-access issues on Atlassian platforms (Jira, Confluence, etc.).

• Technically supported in troubleshooting and fault logging of IT systems for end-users of business applications
• Created Knowledge articles and published the same in Service Now tool as knowledge article
• Resolving issues such as MS office, browser, antivirus, network, share drive and software/business application
• Installations/Updating remotely within agreed SLA
• Provided access to applications in production environment
• Participated in meetings in absence of lead as a shadow supervisor
• Providing hardware accessories for the required users.