Sumit Kumar
Associate Relationship Manager
Aligarh
Summary
Looking for a challenging and innovative career. Want To be a part of organization which offers me an opportunity to learn continuously and let me contribute to the organization's growth.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Associate Relationship Manager
Bottle Lab Technology Pvt Ltd (SmartQ)
Bangalore
04.2023 - Current
- Interact with employees to take feedback on a regular basis and communicate the same to operations team.
- Build and maintain good relationship with the Client admin and the supervisors.
- Responsible for coordinating and collaborating with the ongoing operations team to operate efficiently at the client site.
- Effectively manage any escalations from the employees and admins related to food.
- Take initiatives to enhance the experience of employees inside the cafeteria.
- Assisting Key Account Managers in planning.
- Managing vendor rotations and planning the operations for the assigned clients.
- Monitored clients feedback and generated reports to identify areas of improvement
Senior Operation Executive
Bottle Lab Technology Pvt Ltd (SmartQ)
Bangalore
10.2022 - 03.2023
- Manage on-site operations at a corporate cafeteria.
- Managing vendors from an operations and planning standpoint.
- Vetting and on boarding new vendors and clients.
- Perform regular kitchen visits and audits.
- To handle tasks like menus for the companies that they manage as well as remainders.
- Collect feedback from the employees and following up with vendors.
- Updating MIS to launch Managers.
Assistant Shift Manager
Haldiram's Mfg. Co. Pvt. Ltd.
Gurgaon
05.2021 - 08.2022
- Multitasking abilities with proficiency in organizing and managing different tasks.
- Expert knowledge of handling administrations and paper work.
- Proficient in assigning duties and scheduling shifts.
- Expert in marketing skills to promote business.
- Keeping food, beverages and labour costs under control.
- Supervising a team of restaurant.
- Receiving and checking the quality of food and goods.
- Increase sales and customer services levels.
- Preparing On job training schedule and training Plan.
Head Cashier
Haldiram's Mfg. Co. Pvt. Ltd.
Gurgaon
08.2018 - 04.2021
- Issue invoices to customers and external partners, as needed.
- Participate in monthly, quarterly and annual audits
- Processed both cash and card purchases and returns.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising, and customer service.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Led cashiers and associates in providing thoughtful customer service.
Cashier
Haldiram's Mfg. Co. Pvt. Ltd.
Gurgaon
11.2014 - 06.2018
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Education
MBA - Human Resource And Marketing
Lovely Professional University
Jalandhar, Punjab, India 07.2012 - 08.2014
Bachelor of Arts -
Government Degree College
Aligarh, Uttar Pradesh, India 07.2009 - 07.2012
Senior School Certificate -
B.D. Inter College
Aligarh, Uttar Pradesh, India 03.2008 - 03.2009
High school Certificate -
St. C.F. Andrews Sr. Sec. School
Agra, Uttar Pradesh, India 03.2005 - 03.2006
Skills
Microsoft office Power point
Microsoft office word
Microsoft office Excel
Relationship building and management
Client Relationships
Certification
Cashier Excellence Program, 2018
Personal Information
- Father's Name:- Mr. Tulsi Ram Parmar
- Mother's Name:- Mrs. Sarala Devi
- Date of Birth:- 04/07/1991
- Gender:- Male
- Nationality:- Indian
- Marital Status:-Married
Interpersonal Skill
- Ability to rapidly build relationship and setup trust.
- Confident and determined.
- Ability to cope up with different situations.
- Strong experience of store environment and logistic operation.
- Skilled in working with numbers for counting quantities of incoming and outgoing products.
- Willing to work irregular hours to cover busy periods.
- Always getting things done correctly and completely.
Interests And Hobbies
- Playing & Watching Cricket
- Listening Music
- Gardening
Disclaimer
I do declare that the above information is true to the best of my knowledge.
Timeline
Associate Relationship Manager
Bottle Lab Technology Pvt Ltd (SmartQ)
04.2023 - Current
Senior Operation Executive
Bottle Lab Technology Pvt Ltd (SmartQ)
10.2022 - 03.2023
Assistant Shift Manager
Haldiram's Mfg. Co. Pvt. Ltd.
05.2021 - 08.2022
Basic Management Skills Course, 2021
03-2021
Cashier Excellence Program, 2018
11-2018
Head Cashier
Haldiram's Mfg. Co. Pvt. Ltd.
08.2018 - 04.2021
Cashier
Haldiram's Mfg. Co. Pvt. Ltd.
11.2014 - 06.2018
MBA - Human Resource And Marketing
Lovely Professional University
07.2012 - 08.2014
Bachelor of Arts -
Government Degree College
07.2009 - 07.2012
Senior School Certificate -
B.D. Inter College
03.2008 - 03.2009
High school Certificate -
St. C.F. Andrews Sr. Sec. School
03.2005 - 03.2006