Sumit Kumar
Patna
Summary
Proven Assistant Manager at Axis Bank Ltd, adept in customer service and decision-making. Excelled in elevating customer satisfaction, managing time efficiently, and multitasking. Spearheaded SME loan leads and foreign exchange deals, significantly enhancing MDAB. Skilled in customer rapport and resolving escalations, showcasing a blend of hard and soft skills critical for corporate success.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Axis Bank Ltd
Bangalore
07.2023 - Current
- Handling the existing customer and give the services and solutions to the customer
- Increasing the MDAB from given the book value.
- Doing the Re-Kyc and onboarding the customer on digital platform.
- Doing the Foreign exchange deal of existing and New Customer.
- Acquiring the new customer and finding the new product oportunity from the customer.
- Generated leads for SME loans ,Bank Gurantees,and Letter of Credit for corporates with turnover ranging from 10 to 300 crores.
- Proficient in handling the customer escalations effectively.
- Demonstrated strong skills in time management and multitasking.
Education
PGDBS
Manipal Academy Of Higher Education
Bangalore11-2022
Bachelor of Technology - Civil Engineering
DCMTED
Dehradun12-2014
INTERME -
NIOS
PATNA07-2009
Class 10 -
Patna Central School
Patna08-2007
Skills
- Customer service
- Customer rapport
- Customer service and satisfaction
- Decision-making
- Customer relations
Timeline
Assistant Manager
Axis Bank Ltd
07.2023 - Current
PGDBS
Manipal Academy Of Higher Education
Bachelor of Technology - Civil Engineering
DCMTED
INTERME -
NIOS
Class 10 -
Patna Central School
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