Sumit Kumar
Palam
Summary
Dynamic Senior Executive with extensive experience in patient management at Max Hospital Saket. Proven expertise in financial counseling and customer service, enhancing patient satisfaction and operational efficiency. Adept at implementing pricing strategies and leading teams to achieve business development goals, ensuring seamless admissions and discharges in a fast-paced environment.
Overview
10
10
years of professional experience
Work History
Senior Executive in Front Office
Max Hospital Saket
New Delhi
03.2025 - Current
- Currently working at Max Hospital Saket as the Night MOD.
- Handling queries related to admission discharges.
- Handling patient complaints and concerns.
- Handling Bed Management.
Executive in Commercial Department
Agilus Diagnostics
Gurugram
10.2023 - 03.2025
- SPOC South India.
- Facilitate the special pricing needs of bulk business clients (DC) and the pricing of city-specific clients in CC.
- Handelling all pricing and credit requests from sales team.
- worked on launching of new tests and health packages.
- RWA coordniator of Pan- India.
Associate in Patient Care Service
Manipal Hospitals
Dwarka
04.2023 - 10.2023
- Patient query handling and billing.
- Radiology Coordinator and Night Supervisor.
- Patient conversion and sales coordination.
Senior Assistant Patient Care Service
Fortis Memorial Research Institute
Gurugram
10.2021 - 03.2023
- International Patient Coordinator. and addressing their inquiries and concerns.
- Coordination between doctors and patients.
- Handling admissions and discharges at the international desk.
- OPD procedure tests and investigations' billing.
- International Patient Facilitator in Admissions and Discharges.
- Financial counseling for treatment and tests.
- Schedule and organize teleconsultation with doctors.
Executive in Patient Care Service
Medanta
Gurugram
06.2019 - 09.2021
- Radiology and Lab coordinator.
- ECHS, DGHS and Govt. panel Billings.
- Patient query handling and Conversion.
- IPD Admissions.
Assistant in Patient Care Service
Fortis Hospital Vasant Kunj
New Delhi
08.2018 - 06.2019
- Preventive health checkup coordinator.
- Doctors Coordinator and Billing executive in Front office.
- Assisted in coordinating patient appointments and managing schedules for medical staff.
- Supported the administrative team with daily tasks and documentation processing.
- Collaborated with healthcare professionals to facilitate smooth patient admissions processes.
- Handled incoming calls and directed them to appropriate departments promptly.
Patient Care Coordinator
Max Hospital Gurugram
Gurugram
01.2016 - 02.2018
- OPD investigation and Radiology billing.
- Emergency and IPD admission, and discharge.
- ECHS, CGHS and NDMC panel billings.
- Handled patient inquiries and resolved issues promptly and professionally.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
Education
M.Com -
Dr. Bhim Rao Ambedkar University
AgraB. ED -
MDU Rohtak
RohtakB. Com -
Delhi University
DelhiXII Commerce -
C.B.S. E
X -
C.B.S. E
Skills
- Patient management
- Bed management
- Financial counseling
- Customer service
- Sales coordination
- Staff coordination
- Patient inquiry resolution
- Pricing strategies
- Billing procedures
- Team leadership
- Business development
- Office administration
- Mail handling
- Administrative support
- Multitasking capacity
Personal Profile - Attributes
- Self-confident and optimistic
- Proactive and result oriented
- Good communication skills and presentation capability
- Energetic, self-motivated team player with flair adopting emerging trends
- Ability to learn new things with full enthusiasm and apply them in correct way
Languages
- English
- Hindi
Hobbies and Interests
- Travelling and exploring new places
- Playing Cricket
- Listening music
- Teaching
Disclaimer
I hereby declare that all the information furnished above is true to the best of my knowledge. If, given the opportunity to serve the organization I will leave no stone unturned to prove my ability.
Application Skills
- MS Word
- MS-Excel
Personal Information
- Location Preference: Delhi
- Date of Birth: 02/25/94
Languages
English
Upper Intermediate (B2)
B2
Hindi
Proficient (C2)
C2
Timeline
Senior Executive in Front Office
Max Hospital Saket
03.2025 - Current
Executive in Commercial Department
Agilus Diagnostics
10.2023 - 03.2025
Associate in Patient Care Service
Manipal Hospitals
04.2023 - 10.2023
Senior Assistant Patient Care Service
Fortis Memorial Research Institute
10.2021 - 03.2023
Executive in Patient Care Service
Medanta
06.2019 - 09.2021
Assistant in Patient Care Service
Fortis Hospital Vasant Kunj
08.2018 - 06.2019
Patient Care Coordinator
Max Hospital Gurugram
01.2016 - 02.2018
M.Com -
Dr. Bhim Rao Ambedkar University
B. ED -
MDU Rohtak
B. Com -
Delhi University
XII Commerce -
C.B.S. E
X -
C.B.S. E