Sumit Kumar
Pune
Summary
To secure an Operation Head position within a reputable hospitality organization where extensive expertise in F&B, operations, and administration can drive strategic growth, profitability, and exceptional guest experiences. Proven ability to lead high-performing teams, optimize business operations, and implement innovative strategies to achieve business objectives and exceed industry standards.
Overview
27
27
years of professional experience
1
1
Certification
Work History
General Manager
Bistro Hospitality Pvt Ltd
06.2022 - Current
- Responsible for leading and managing restaurants.
- Responsible for restaurant marketing strategies, recruiting and hiring restaurant staff, training, overseeing food quality, developing menus.
- Fostered strong relationships with suppliers to negotiate favorable terms and pricing.
- Ensured compliance with local health department, bar license regulations regarding food and beverage safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Performed routine audits of internal controls/ safety/pest measures in order to maintain accuracy.
Resturant Manager/Associate General Manager/General Manager TGI FRIDAY'S
TGIFRIDAYS, Carlson Group
Delhi, Bangalore and Pune
06.2002 - 09.2024
- Managed all aspects of TGI Friday's locations in Delhi, Bangalore, and Pune, encompassing operations, financial performance, guest satisfaction, and team leadership.
- Drove sales growth and market share expansion by developing and implementing innovative marketing strategies and promotions tailored to consumer preferences.
- Successfully managed P&L for all three units, consistently achieving financial targets and implementing effective cost control measures.
- Cultivated and maintained strong relationships with key corporate clients, ensuring satisfaction and securing repeat business.
- Streamlined operational processes, implemented efficient systems, and standardized procedures to optimize efficiency and enhance guest experience.
- Developed and mentored a high-performing team, providing ongoing training, coaching, and recognition to foster professional growth and enhance service standards.
- Successfully implemented new sales initiatives that resulted in increased revenue and market share for all three managed units. Developed innovative dishes that became popular menu items and contributed to enhanced guest satisfaction and increased sales.
General Manager
Hotel PR Glory
Pune
11.2017 - 01.2020
- Company Overview: It’s a boutique hotel with 30 keys, two banquet halls and three Food & Beverage outlets.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Developed and implemented strategic plans for business growth and sustainability.
- Ensured compliance with health and safety regulations in all dining establishments.
- Spearheaded marketing initiatives to boost brand visibility and customer engagement.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Assistant Restaurant Manager
RPM and Lazzez Affaire
New Delhi
01.2003 - 01.2007
- Company Overview: An Indian and Thai cuisine standalone chain and RPM, pub and discotheque for young clientele.
- Managed daily restaurant operations, ensuring smooth workflow, exceptional guest service, and adherence to brand standards.
- Developed and executed operational strategies to enhance guest satisfaction, drive repeat business, and maximize profitability.
- Contributed to menu development and implementation, incorporating innovative ideas and ensuring alignment with market trends and customer preferences.
- Managed food costing and inventory control measures to minimize waste and optimize resource allocation.
- Played a key role in the initial management team, contributing to the successful setup and launch of the restaurant.
Shift Leader and 3-star trainer
Ruby Tuesday
New Delhi
01.2000 - 01.2003
- Company Overview: International Casual dine chain famous for salad bar, American Fare, serving beer and cocktails.
- Gained comprehensive exposure to all aspects of restaurant operations, working in both front-of-house (FOH) and back-of-house (BOH) roles.
- Developed a strong understanding of food preparation, service standards, and kitchen management through hands-on experience in various kitchen stations.
- Acquired practical skills in customer service, order taking, and table management through rotations in different FOH positions.
- Demonstrated adaptability and a willingness to learn, quickly mastering new skills and responsibilities in a fast-paced restaurant environment.
Customer Service Representative
Domino’s Pizza
New Delhi
01.1999 - 01.2000
- Company Overview: an American Chain of Pizza.
- Gained practical experience in a fast-paced Quick Service Restaurant (QSR) environment, performing various roles including food preparation, customer service, and order fulfillment.
- Developed teamwork and communication skills, collaborating effectively with colleagues to maintain efficient service and ensure customer satisfaction.
- Adhered to strict quality and hygiene standards, ensuring food safety and maintaining a clean and organized work environment.
Education
Diploma - Hotel Management
NIPS
Kolkata01.1999
Higher Secondary - Commerce
D.A.V. Public School
01.1996
Secondary Examination -
D.A.V. Public School
01.1994
Skills
- Food and Beverage Operations
- Leadership and team building
- Pre-Openings Set up
- Customer Service / Guest Relations
- Social Media Boosting
- Pest Control Measures
- Fire Risk Assessment
- Vendor Sourcing & Negotiating
- Budgeting, Forecasting
- Analyzing, P/L Management
- Fundamentals of computer, Microsoft Word, PowerPoint, Excel and outlook
Certification
- Industrial Training in all major departments (F&B Service, Front Office, Housekeeping and Food Production) from The Connaught Hotel, New Delhi a four-star property.
- Certification done for Firefighting Training from Firesafe Safety Enterprise.
- Completed international Food Safety Management Program conducted by TGIF.
- Successfully completed Leadership That Rocks seminar conducted by TGIF.
- Successfully completed General Manager Workshop conducted by TGIF on June 2017.
Languages
English: Fluent, Hindi: Fluent, Maithili: Mother tongue
Timeline
General Manager
Bistro Hospitality Pvt Ltd
06.2022 - Current
General Manager
Hotel PR Glory
11.2017 - 01.2020
Assistant Restaurant Manager
RPM and Lazzez Affaire
01.2003 - 01.2007
Resturant Manager/Associate General Manager/General Manager TGI FRIDAY'S
TGIFRIDAYS, Carlson Group
06.2002 - 09.2024
Shift Leader and 3-star trainer
Ruby Tuesday
01.2000 - 01.2003
Customer Service Representative
Domino’s Pizza
01.1999 - 01.2000
Diploma - Hotel Management
NIPS
Higher Secondary - Commerce
D.A.V. Public School
Secondary Examination -
D.A.V. Public School
Similar Profiles
SAHIL SARODESAHIL SARODE
Food and Beverage Server at Thousand Nights Camp & Urbano Bistro (Hospitality Concept LLC)Food and Beverage Server at Thousand Nights Camp & Urbano Bistro (Hospitality Concept LLC)
MICHAEL MULIGMICHAEL MULIG
Lead Server at TAO Group Hospitality | TAO Asian BistroLead Server at TAO Group Hospitality | TAO Asian Bistro
Mariama DiengMariama Dieng
Barista/Bartender at KNEAD Hospitality + Design bistro du jourBarista/Bartender at KNEAD Hospitality + Design bistro du jour
Soumyadeep GhoshSoumyadeep Ghosh
Graduate Engineer Trainee at Air ProductsGraduate Engineer Trainee at Air Products
Pooja Anil SuryawanshiPooja Anil Suryawanshi
Senior Software Engineer at FIS GlobalSenior Software Engineer at FIS Global