Sumit Kumar
Delhi
Summary
Performance-driven professional with nearly 8 years of rich & extensive experience in impacting organization through effective strategic & tactical management decisions spearheading Operations, Product Process Automation, Stakeholder Engagement and People Management. Strong acumen with expertise in Warehousing, Last mile and First mile. Confident, dedicated with career long record of stakeholder satisfaction, team building and strategic insight, poised for next level of success in Senior Management Role. Consistent record of delivering results in growth, operational performance and planning & conducting reskilling, product trial ring sessions for process improvement and attrition management. An ambassador of change with the distinction of successful business process re-structuring, implementation of business solutions in organizations through thought leadership and operational expertise. A strategist with recognized proficiency in spearheading business to accomplish corporate plans and goals successfully.
Overview
12
12
years of professional experience
Work History
Sr. Operation Lead
Blink Commerce Private Limited (Blinkit)
10.2023 - Current
- Managing 24+ dark stores Across East Delhi. Taking care of Last mile part - with the active of fleet 3.5k. Planning and execution of city cost. Bridging the gap of demand and supply. Vendor management - coordinating with 3PL vendors and them pulling into the platform.
- Resolved conflicts between staff members or customers quickly while maintaining a professional attitude.
- Conducted regular meetings with staff to review progress, discuss challenges and identify areas for improvement.
- Managed cost for the cluster, ensuring financial targets were achieved within agreed timelines.
- Ensured compliance with all legal and regulatory requirements across the cluster.
- Managed a team of 3.5K+ active delivery executives and ensured timely delivery of Grocery orders to customers in a specific geographical area.
- Monitored delivery metrics such as on-time delivery, delivery accuracy, and customer satisfaction to maintain high standards of service.
- Coordinated with the merchants, customer support and sales team to address customer complaints and resolve issues in a timely manner.
- Analyzed delivery data and provided reports to senior management on a regular basis. Implemented process improvements to increase efficiency and customer satisfaction, resulting in a 15% increase in on-time delivery rates.
- Recruited and trained new delivery executives, resulting in a 20% increase in delivery capacity and improved delivery times.
- Conducted regular performance reviews of delivery executives and provided constructive feedback to improve performance and productivity.
- Currently Working in Blinkit from OCT 2023
Cluster Manager (RTO)
Xpressbees
10.2015 - 04.2022
- Cluster Manager Operation - To ensure the RTO received are dispatched accurately and within specified timelines.
- Handle all the operational activities (Inbound, Outbound, Dispatching, Pickups Coordination, Data Process.
- Outbound logistic dispatch planning implementing with modern inventory management tools like, FIFO.
- Preparing NDR (Non-Delivery Report), RTO (Return to Origin) Report, Complaint Report.
- As Non-operational responsibility I am taking care of the HR Admin part in ops. I need to Manage entire if Mother hub in 3 shift weekly basis.
- Understanding associate barriers and dive deep to resolve that by coordinating with external stake holders if require.
- Monitoring warehouse operations and delivery efficiency.
- Well-coordinated between Seniors colleagues and Field Executives and manage the deliveries & pickups on time from both team.
- Worked on and Kaizen and implementation of all new process.
- Ensure that the pickups & deliveries of material from origin to destination are being on time, B2C e-commerce, Reverse Logistics, Third-Party Logistics (3PL), Root Cause Analysis, Report Maintaining, Quality check, Logistics Management, Performance Management, Process Improvement.
- Since Oct’15 To Apr’22 with Xpressbees
DTDC Courier & Cargo PVT LTD
08.2013 - 09.2015
- Looking All the Inbound Process Which is booked from Franchise.
- Leading the team of Smoothly Operation.
- Monitoring the warehouse team and dispatch.
- Working on Email escalation from vendor and client as well.
- Generating the E- Waybills and permit according to the route, Planning for operation in terms of Process Manpower.
- Aug’13 to Sept’15 with DTDC Courier & Cargo PVT LTD
Education
High School -
C.B.S.E.
01.2009
Graduation - B. Com
Delhi University
01.2015
Higher secondary - undefined
C.B.S.E.
01.2011
Skills
- Decision Maker
- Problem Solver
- Planner
- Collaborator
- Communicator
- Innovator
- Warehousing
- Last Mile
- Reverse Logistics Process
- Operational Excellence
- Vendor Management
- Supply Chain Management
- Quality Management
- First mile
Operations | E commerce Logistics & Courier
A Manager who can use his management skills to guide people and the process, who is well known for doing the ‘Right Job Right’, motivating & helping people to grow and at the same time pave the way for his own growth.
Career Timeline
- 2013 to till date
- DTDC Courier Cargo PVT LTD
- Dunzo Digital Solution Pvt Ltd.
- Xpressbees (Busy Bees)
- Blinkit
Languages
English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Timeline
Sr. Operation Lead
Blink Commerce Private Limited (Blinkit)
10.2023 - Current
Cluster Manager (RTO)
Xpressbees
10.2015 - 04.2022
DTDC Courier & Cargo PVT LTD
08.2013 - 09.2015
Graduation - B. Com
Delhi University
Higher secondary - undefined
C.B.S.E.
High School -
C.B.S.E.