Sumit Kumar
New Delhi
Summary
Dedicated Desktop Support Engineer with 1+ years of experience in IT support, Windows Administration, Active Directory, and Microsoft 365. Skilled in troubleshooting hardware, software, and network issues (DNS, DHCP, TCP/IP), providing remote technical support, and managing IT assets. Experienced in delivering efficient end-user support, resolving incidents, and maintaining secure, reliable IT operations with a strong focus on user satisfaction and service excellence.
Overview
2
2
years of professional experience
Work History
Desktop Support Engineer
Nucleus Debt Assessment Pvt. Ltd.
New Delhi
10.2024 - 06.2026
- Provided L1 and L2 technical support to end users by diagnosing and resolving hardware, software, and network-related issues, ensuring minimum downtime and maximum user productivity.
- Installed, configured, and maintained Windows 10 and Windows 11 operating systems, Microsoft Office applications, device drivers, and other business software as per organizational requirements.
- Managed Active Directory administration by creating user accounts, resetting passwords, unlocking user accounts, enabling/disabling users, and managing security group memberships.
- Configured and troubleshot Microsoft Outlook and Microsoft 365 applications, including mailbox configuration, profile creation, email synchronization, password-related issues, and shared mailbox access.
- Diagnosed and resolved network connectivity issues related to DNS, DHCP, TCP/IP, VPN, LAN, Wi-Fi, IP Address configuration, and internet access.
- Installed software, drivers, Windows updates, and security patches.
- Installed, configured, and maintained local and network printers, resolved printing issues, updated printer drivers, and managed print queues to ensure uninterrupted printing services.
- Performed hardware troubleshooting and replacement of desktops and laptops, including RAM, SSD/HDD, keyboards, mouse, monitors, docking stations, adapters, and other peripheral devices.
- Provided remote technical support to users through Remote Desktop (RDP), AnyDesk, TeamViewer, and Ultra Viewer for resolving technical issues across multiple locations.
- Performed operating system installation, software deployment, driver installation, Windows updates, and system optimization to maintain secure and high-performing user devices.
- Coordinated with L2 and L3 support teams to escalate complex technical issues and ensured timely resolution through effective communication and follow-up.
- Maintained IT asset inventory by tracking desktops, laptops, accessories, and software licenses while updating asset records as per company standards.
- Assisted new employees with laptop setup, user account configuration, email setup, printer connectivity, and system access to ensure a smooth onboarding experience.
- Performed routine system health checks, preventive maintenance, antivirus updates, and basic security compliance activities to ensure system stability and minimize technical issues.
- Documented troubleshooting steps, technical solutions, and recurring issues to contribute to the internal knowledge base and improve future incident resolution.
- Created and managed network shared drives and provided access permissions to users as per organizational policies.
- Collaborated with other teams within the organization to resolve complex incidents quickly.
Education
Bachelor of Arts -
Government Post Graduate College, Thalisain
Thalisain, Pouri Garhwal, Uttrakhand06-2027
Associate of Applied Science - Computer Hardware & Networking
NetVision Institute
New Delhi, India10-2022
High School Diploma -
G.I.C. Gangaun
Uttrakhand, India04-2019
Skills
- IT Service Desk & Desktop Support
- Windows OS Administration
- Microsoft 365 & Outlook Management
- Active Directory (User & Group Management)
- Hardware & Software Installation
- Network Troubleshooting (DNS, DHCP, TCP/IP, LAN/Wi-Fi, VPN)
- Remote Technical Support
- Desktop & End-User Support
- Patch & Security Update Management
- IT Asset Management
Timeline
Desktop Support Engineer
Nucleus Debt Assessment Pvt. Ltd.
10.2024 - 06.2026
Bachelor of Arts -
Government Post Graduate College, Thalisain
Associate of Applied Science - Computer Hardware & Networking
NetVision Institute
High School Diploma -
G.I.C. Gangaun