Sumit Kumar Dutta
Bilaspur
Summary
Dynamic Regional Manager with a proven track record at Dolfix DX-Market Pvt. Ltd., excelling in operations management and strategic planning. Adept at optimizing processes and leading teams to enhance customer satisfaction. Strong leadership and problem-solving skills drive consistent performance and growth in competitive markets.
Overview
6
6
years of professional experience
Work History
Regional Manager
Dolfix DX-Market Pvt. Ltd.
Chennai
02.2023 - Current
- Manage and scale multi-location operations to support strategic growth.
- Lead regional planning, resource allocation, and customer satisfaction initiatives.
- Monitor market trends to identify opportunities, and optimize processes.
- Spearheaded a 15% cost reduction by streamlining logistics and vendor partnerships.
- Implemented staff training programs that improved service quality and efficiency.
Deputy Manager
Kotak Mahindra Bank
Raipur
03.2021 - 01.2023
- Led a team to meet sales targets and uphold customer service excellence.
- Improved operational processes and workplace culture for better productivity.
- Consistently met deadlines and KPIs through effective team training and planning.
- Enhanced customer retention through personalized service strategies.
Business Development Executive
Axis Bank
Bilaspur
10.2020 - 03.2021
- Implemented marketing and sales strategies to boost client acquisition.
- Delivered tailored customer solutions based on market segmentation.
- Maintained up-to-date knowledge on industry trends and competitor offerings.
Office Staff Trainee
Technofab
Shahdol
02.2019 - 09.2019
- Assisted in document management, data entry, and administrative tasks.
- Supported team projects, report creation, and client correspondence.
- Streamlined office filing systems, improving data retrieval efficiency.
Education
BCA - Information Technology
MATS University
Raipur01.2018
Diploma - Computer Applications
Bilaspur University
01.2016
Skills
- Operations Management
- P&L Accountability
- CRM Tools
- Microsoft Office
- Trello
- Zoho Books
- Leadership
- Problem Solving
- Customer Service
- Process optimization
- Team leadership
- Resource allocation
- Strategic planning
- Strategic development
- Regional planning
Hobbies and Interests
Singing | Cooking | Exploring
Languages
English | Hindi | Bengali
Timeline
Regional Manager
Dolfix DX-Market Pvt. Ltd.
02.2023 - Current
Deputy Manager
Kotak Mahindra Bank
03.2021 - 01.2023
Business Development Executive
Axis Bank
10.2020 - 03.2021
Office Staff Trainee
Technofab
02.2019 - 09.2019
BCA - Information Technology
MATS University
Diploma - Computer Applications
Bilaspur University
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