SUMIT KUMAR JHA
Govind Puri
Summary
Dedicated to providing exceptional service while showcasing strong communication and problem-solving abilities to foster team success.
Overview
11
11
years of professional experience
Work History
Senior Sales Advisor
H&M Hennes & Mauritz Retail Private Limited
Noida. Up
12.2017 - Current
- Enhanced customer experience through effective service delivery.
- Achieved sales growth and increased profitability.
- Fostered a collaborative team environment to drive performance.
- Provided direct customer service to address inquiries and resolve issues.
Sr. Fashion Assistant
U.S. POLO ASSN, ARVIND LIFESTYLE BRANDS LTD.
NOIDA
06.2016 - 12.2017
- Produced daily performance reports to track store operations.
- Enhanced team capabilities through focused development programs.
- Addressed troubleshooting needs to maintain service quality.
- Oversaw inventory management to prevent stock discrepancies.
Customer Care Associate
Madura fashion & lifestyle (Aditya Birla Group)
New Delhi
11.2014 - 05.2016
- Verified and enhanced weekend and monthly sales performance metrics.
- Updated stock levels and sales reports to ensure accuracy.
- Demonstrated leadership in autonomous settings to guide team initiatives.
- Exercised discretion in administrative functions to maintain confidentiality.
- Managed competing priorities through effective time management strategies.
- Committed to customer service excellence by utilizing strong visual presentation skills.
Education
B.A programme - Arts
University of Delhi (SOL)
01.2016
HSC - Arts
Govt.Boys sr. Sec. school (C.B.S.E)
01.2012
SSC - NIL
Govt.Boys sr. Sec. school (C.B.S.E)
01.2010
Skills
- Communication and interpersonal skills
- Consulting and marketing expertise
- Self-discipline and trustworthiness
- Negotiation and problem-solving
- Inventory management
- Sales analysis
- Visual merchandising
- Customer engagement
- Customer relationship management
- Time management
- Administrative support
- Leadership development
- Fashion styling
- Stock replenishment
- Multi-tasking
Hobbies and Interests
- Internet Browsing
- Music
- Exploring Creativity and innovation
Personal Information
- Date of birth: 08/10/93
- Marital status: Married
Linguistic Ability
- English
- Hindi
Timeline
Senior Sales Advisor
H&M Hennes & Mauritz Retail Private Limited
12.2017 - Current
Sr. Fashion Assistant
U.S. POLO ASSN, ARVIND LIFESTYLE BRANDS LTD.
06.2016 - 12.2017
Customer Care Associate
Madura fashion & lifestyle (Aditya Birla Group)
11.2014 - 05.2016
B.A programme - Arts
University of Delhi (SOL)
HSC - Arts
Govt.Boys sr. Sec. school (C.B.S.E)
SSC - NIL
Govt.Boys sr. Sec. school (C.B.S.E)
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