SUMIT KUMAR JHA
Bangalore
Summary
Friendly and approachable with excellent communication and organizational skills, ideal for creating welcoming environment. Possesses knowledge of customer service principles and proficiency in managing multiple tasks simultaneously. Committed to enhancing guest experiences and ensuring smooth daily operations.
Professional with strong expertise in front office operations. Proven ability to manage administrative tasks, handle client interactions, and support office functions efficiently. Known for fostering team collaboration, adapting to changing needs, and consistently delivering results. Skilled in customer service, scheduling, and communication, with strong focus on reliability and professionalism.
Overview
4
4
years of professional experience
Work History
Front Office Associate
Holiday Inn Express Bengaluru Yeshwantpur
06.2022 - 05.2023
- Company Overview: an IHG Hotel
- Managed and oversaw all overnight duties at the Front Desk.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Managed check-in and check-out procedures, ensuring accurate billing, verifying guest identification, and resolving any issues or concerns
- Trained and supervised new front office staff on customer service protocols, check-in procedures, and resolving guest issues
- Assisted in managing reservations, cancellations, and room allocations using the hotel management system
- Collaborated with the sales team to promote special packages and upsell additional services to enhance guest experience
- Efficiently performed night audit duties, ensuring accurate financial transactions and reconciling daily sales and receipts
- Managed end-of-day procedures, including closing accounts, generating reports, and updating the hotel's database
- Monitored security systems, including surveillance and fire alarms, ensuring the safety of guests and staff
- Prepared and distributed daily reports to management, highlighting financial summaries and occupancy statistics
- Trained and supported new team members in night audit operations, contributing to their success and growth
- Demonstrated strong attention to detail, organizational skills, and compliance with industry regulations
- Ensured guest satisfaction through attentive and personalized service.
Internship Student
Holiday Inn Bengaluru Racecourse
06.2019 - 10.2019
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
Education
Bachelor of Hotel Management -
The Oxford College of Hotel Management
01.2021
Class XII - Science
Dr NC College
Benipatti, Madhubani01.2016
Class X -
SLHS
Benipatti, Madhubani01.2013
Skills
- Proficient in MS-Excel
- Proficient in PowerPoint
- Proficient in Word
- Working knowledge of Oasis
- Working knowledge of vista
- Working knowledge of Opera
- Analytical mind
- Flexible
- Positive attitude
- Hard Working
- Self confident
- Teamwork
- Independent work
- Word processing
- Meeting coordination
- Sales support
- Travel arrangements
- Cash handling experience
- Guest relations
- Cash handling
- Data entry expertise
- Hospitality services
- Mail handling
Languages
Hindi
Maithili
English
Awards
- Awarded employee of the month
- Awarded Thank You card For the working skills
Personal Information
- Father's Name: Manas kumar jha
- Date of Birth: 08/20/98
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Front Office Associate
Holiday Inn Express Bengaluru Yeshwantpur
06.2022 - 05.2023
Internship Student
Holiday Inn Bengaluru Racecourse
06.2019 - 10.2019
Class XII - Science
Dr NC College
Class X -
SLHS
Bachelor of Hotel Management -
The Oxford College of Hotel Management
Similar Profiles
Chastine Ann Elgarico BelardeChastine Ann Elgarico Belarde
Cluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express JumeirahCluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express Jumeirah
Emma NandEmma Nand
Director of Sales - NZ at voco Auckland City Centre (201 KEYS), Holiday Inn Express Auckland (294 KEYS), Holiday Inn Express and Suites Queenstown (227 KEYS)Director of Sales - NZ at voco Auckland City Centre (201 KEYS), Holiday Inn Express Auckland (294 KEYS), Holiday Inn Express and Suites Queenstown (227 KEYS)
Akhil SharmaAkhil Sharma
Sous Chef at Taj Yeshwantpur, BengaluruSous Chef at Taj Yeshwantpur, Bengaluru
RJ JEEVAN PRAKASHRJ JEEVAN PRAKASH
Audit Executive at KPMGAudit Executive at KPMG
Greden SelvanGreden Selvan
Associate at BCD TRAVELAssociate at BCD TRAVEL