SUMIT MEHTA
Travel, Sales & Concierge Consultant
New Delhi
Summary
Visionary and Seasoned Professional with work record of almost two decades which includes the versatile Management and dynamic expertise of Translating Business strategy in to Revenue for competitive advantage throughout the any process ; Willing to share experience and excellent knowledge in the Enterprise Account Managements, Client Relations and Business Development in division of any company of repute.
Overview
22
22
years of professional experience
2
2
Languages
Work History
TRAVEL & LIFESTYLE RELATIONSHIP COUNSELOR
AMERICAN EXPRESS
08.2022 - Current
- Interacting with HNI’s(Platinum Charge Card Holders)
- Ensuring high level of servicing
- All travel needs and Lifestyle queries
- Managing All SOP’s
- Keeping a track of their preference making recommendation
- Periodically updating them on offer’s available
- Benefit description on all Travel & lifestyle related transactions
- Counseling them on spend patterns and help with customize solutions.
ASSISTANT MANAGER SALES & OPERATION
TUI INDIA PVT LTD
04.2019 - 01.2021
- Mapping the requirements, identifying improvement areas & implementing measures to maximize customer satisfaction levels.
- Ensuring continuous interaction with the Business Managers/Decision Makers to make sure that area of concern can be worked upon for improved service levels.
- Adept at providing directly a full comfort ability to the business, ensuring clarity of business performance, insightful reporting and performance analysis.
- Managing various operations like Organizational management, resource allocation, performance measurements and monitoring, internal controls enhancement and productivity improvements.
- Charting out marketing strategies & contributing towards enhancing business volumes & growth and achieving profitability norms for maximum customer satisfaction.
- Responsible for achieving new business for new & existing clients, resulting in an increase in annual revenue in the designated territories.
- Identified & turned sales opportunities into a successful deal by providing consultative & value-added approach to develop relationships with clients.
- Negotiated contractual terms & conditions for services, and coordinated with operations & recruiting teams to ensure smooth handoffs.
- Creating quotation, Designing itineraries, handovers and on ground handling of clients.
- Testing for deployment for online portal.
- Contracting for few hotels, Indigo, Vistara and domestic hotel vendors.
- Achieving almost 140% of allocated targets.
- Planning itineraries and driving sales.
- Marketing activities at store level to promote outlet, portal & products.
SELF EMPLOYED
TRAVEL MANAGEMENT
07.2018 - 04.2019
BRANCH MANAGER
COX & KINGS, TDI RAJOURI GARDEN
01.2018 - 07.2018
ASSISTANT RELATIONSHIP MANAGER(DEDICATED TRAVEL ADVISOR)
AMERICAN EXPRESS
06.2016 - 12.2017
BRANCH MANAGER
KUONI TRAVEL INDIA PVT LTD
12.2015 - 05.2016
TEAM LEADER
YATRA ONLINE PVT.LTD
05.2013 - 12.2015
TRAVEL CONSULTANT
FCM TRAVEL SOLUTIONS
10.2011 - 04.2013
SR. CUSTOMER SERVICE REPRESENTATIVE
WNS GLOBAL SERVICES
02.2010 - 10.2011
SALES & MARKETING REPRESENTATIVE
SALESFORCE NEW ZEALAND
08.2008 - 11.2009
SR. CUSTOMER SERVICE
EQUINOX(I-FLEX)
11.2005 - 03.2008
SR. SALES OFFICER
SAFFRON GLOBAL LTD.
06.2003 - 10.2005
Education
B.com(Pass) - undefined
M.S University
Business Management, Level- 5&6 - undefined
New Zealand College
Auckland12th - Commerce with Maths
CBSE
DelhiSkills
Accounts/ Client Management
Change Impact Management
Crisis Management
Client/Service Retention
People Management
Process Excellence
Divergent Projects
Requirement Specs
Planning And Implementation
Risk Mitigation Plans
Resource Allocation
Performance Analysis
Vendor Management
Negotiations
Professional Competences
- Instrumental in developing & implementing growth strategies focused both on financial gain & client satisfaction; demonstrated track record of almost single-handedly developing a right from concept to fruition.
- Expertise in tapping prospects, analyzing their requirements, rendering guidance to the clients and negotiate (commercially) for orders; i.e. excellent understanding of client and accounts’ Service Orientation.
- Skilled in developing & leading dedicated teams to run successful business operations and developing procedures & service standards for business excellence.
- Proven ability of delivering value-added service and achieving customer delight by providing customized products as per requirements.
- Deft in overall management of the taskforces entailing orientation, training, performance review and appraisal.
- Demonstrated abilities in cementing healthy relationship with key accounts in various verticals for more than 18 years, generating business and leading workforce towards accomplishing business and individual goals.
- A diligent communicator & team player with excellent interpersonal skills with strong analytical, problem solving, & organizational abilities with an unconventional & creative approach.
- Managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals.
Previous Employment Details
- 07/2018, 04/2019, Travel Management, Self Employed
- 01/2018, 07/2018, Cox & Kings, TDI Rajouri Garden, Branch Manager
- 06/2016, 12/2017, American Express, Cyber City – Gurugram, Assistant Relationship Manager (Dedicated Travel Advisor)
- 12/2015, 05/2016, Kuoni Travel India Pvt Ltd, Gurugram, Branch Manager
- 05/2013, 12/2015, Yatra Online Pvt. Ltd, CP. New Delhi, Team Leader
- 10/2011, 04/2013, FCM Travel Solutions, Gurugram, Travel Consultant
- 02/2010, 10/2011, WNS Global Services, Gurugram, Sr. Customer Service Representative
- 08/2008, 11/2009, Salesforce New Zealand, Sales & Marketing Representative
- 11/2005, 03/2008, Equinox (I-Flex), Sr. Customer Service
- 06/2003, 10/2005, Saffron Global Ltd., Gurugram, Sr. Sales Officer
Academics Details
- B.Com (Pass), M.S University, Tirunelveli, 09/2009
- Business Management, Level- 5&6, New Zealand College, Auckland, 08/2008
- 12th, Commerce with Maths, CBSE, Delhi, 03/2003
Timeline
TRAVEL & LIFESTYLE RELATIONSHIP COUNSELOR
AMERICAN EXPRESS
08.2022 - Current
ASSISTANT MANAGER SALES & OPERATION
TUI INDIA PVT LTD
04.2019 - 01.2021
SELF EMPLOYED
TRAVEL MANAGEMENT
07.2018 - 04.2019
BRANCH MANAGER
COX & KINGS, TDI RAJOURI GARDEN
01.2018 - 07.2018
ASSISTANT RELATIONSHIP MANAGER(DEDICATED TRAVEL ADVISOR)
AMERICAN EXPRESS
06.2016 - 12.2017
BRANCH MANAGER
KUONI TRAVEL INDIA PVT LTD
12.2015 - 05.2016
TEAM LEADER
YATRA ONLINE PVT.LTD
05.2013 - 12.2015
TRAVEL CONSULTANT
FCM TRAVEL SOLUTIONS
10.2011 - 04.2013
SR. CUSTOMER SERVICE REPRESENTATIVE
WNS GLOBAL SERVICES
02.2010 - 10.2011
SALES & MARKETING REPRESENTATIVE
SALESFORCE NEW ZEALAND
08.2008 - 11.2009
SR. CUSTOMER SERVICE
EQUINOX(I-FLEX)
11.2005 - 03.2008
SR. SALES OFFICER
SAFFRON GLOBAL LTD.
06.2003 - 10.2005
B.com(Pass) - undefined
M.S University
Business Management, Level- 5&6 - undefined
New Zealand College
12th - Commerce with Maths
CBSE