Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Sumit Nakade

Pune

Summary

Results-driven PLM and CAD Application Support Specialist with extensive experience in delivering functional support, customization, and maintenance for enterprise-level PLM platforms such as ENOVIA V6, 3DEXPERIENCE, and PTC Windchill, as well as CAD tools like CATIA and PTC Creo. Proven track record of managing global user support across North America, Europe, and Asia-Pacific regions, resolving complex technical issues, and ensuring seamless integration between CAD and PLM systems. Adept at troubleshooting, data model customization, and collaborating with cross-functional teams including R&D and L3 support. Recognized for consistent excellence in customer service and awarded the Evangelist Award (Q2 2024) and Customer Delight Award (Q2 2022) for exceptional contributions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

User Success Engineer

Dassualt Systemes
Pune
10.2022 - Current
  • Currently supporting a premium customer under the Dedicated Technical Expertise (DTE) team, focusing on ENOVIA V6 and CATIA-related issue resolution and platform optimization.
  • Troubleshoot and resolve escalated tickets across various PLM functionalities and integrations, particularly involving ENOVIA V6/3DEXPERIENCE and CAD tools.
  • Extensive knowledge and hands-on experience with ENOVIA/3DEXPERIENCE centrals, including:
    Project Management, Change Management, Variant Management, Requirement Management, Model Definition, Document 3DEXPERIENCE Platform Installation, IP Classification, Collaboration for Microsoft.
  • Provide end-to-end support for customization tasks, including: Attribute Management ,Data Model Administration & Data Model Specialization
  • Coordinate with global business users to gather, validate, and document enhancement requirements; translate into functional specifications for L3 and R&D teams.
  • Collaborate closely with DS R&D, Sales, and Services to:
    Create and test bug reports validate fixes and improvements. Support escalated customer issues and critical go-live milestones
  • Proactively support users via IFWE communities such as ENOVIA Knowledge Center (EKC) and private customer-specific forums.
  • Create and maintain high-value deliverables: Knowledge Articles, Technical Briefs, FAQs, and Workaround Guides.
  • Deliver value-driven solutions by analyzing customer use cases and showcasing platform functionalities through presentations, videos, and web calls.,

Associate

Capgemini
Pune
09.2021 - 10.2022
  • Provided functional support and maintenance services for enterprise CAD applications and PLM software in a global AMS project environment.
  • Delivered timely, high-quality support to end users across North America, Europe, and Asia-Pacific regions using tools such as PTC Creo, PTC Windchill and PTC CreoView.
  • Handled ServiceNow tickets, ensuring efficient resolution of CAD and PLM-related queries with a focus on minimizing downtime and user impact.
  • Diagnosed and resolved complex technical issues by proactively engaging with users, identifying root causes, and delivering smart, sustainable solutions.
  • Recognized with the Customer Delight Award in Q2 2022 for exceptional performance, commitment to customer satisfaction, and lasting contributions to the team.

Education

Bachelor of Mechanical Engineering -

Nagpur University
Nagpur
01-2019

Skills

  • PLM Platforms: ENOVIA V6, 3DEXPERIENCE, PTC Windchill
  • CAD Tools: CATIA,SOLIDWORKS, PTC Creo,Siemens-NX
  • PLM Functional Areas: Project Management, Change Management, Requirement Management, Variant Management, Document Management, IP Classification, Product Management
  • Customization & Administration: Data Model Customization, Attribute Management, Enterprise IP Schema Specialization, Platform Management , Administration & Installation
  • Issue Resolution & Support: Troubleshooting, Root Cause Analysis, Functional & Technical Support, Escalation Handling, ServiceNow Ticketing System
  • Integration Support: CAD–PLM Integration, Designer Central, Engineering Central, Program Central
  • Communication & Collaboration: Cross-functional Collaboration, Customer Interaction, Global User Support (NA, EU, APAC), Knowledge Article Creation
  • Tools & Platforms: ServiceNow, IFWE Communities (ENOVIA Knowledge Center), Microsoft Collaboration Tools
  • Process & Methodology: Application Maintenance, Functional Use Case Analysis, Smart Solution Implementation, Go-Live Support

Certification

-Change Management, Requirement Management , Product Manager

-CATIA V5, ENOVIA Brand Essentials , Cloud Fundamentals and 3Dexperience Platform Exam.

-CADCAMGURU certified CAD Engineer completed in 2021 - CATIA ,CREO & NX.

Accomplishments

  • Awarded with Evangelist in Q2 2024 (Dassault Systemes) , for significant contribution towards achieving organizational objectives and demonstrated the values.
  • Recognized with the Customer Delight Award in Q2 2022 (Capgemini), for exceptional performance, commitment to customer satisfaction, and lasting contributions to the team.

Timeline

User Success Engineer

Dassualt Systemes
10.2022 - Current

Associate

Capgemini
09.2021 - 10.2022

Bachelor of Mechanical Engineering -

Nagpur University

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Sumit Nakade