Sumit Pandey

Working as IT Hardware Asset Management. Manage Hardware Asset portfolio with respect to risk, Governance, compliance, and performance objectives

• Develop and enhance Strategy, Policy Process and Practices for Hardware Asset lifecycle management (Procurement to Disposal) in line with best practices and practical experience as part of cycle of continuous improvement and compliance across Volvo Group
• Responsible for creating roadmap for IT Asset Management in line with Volvo Strategy and Vision.
• Created Documents for Governance, Process and Policy as standard for IT Asset Management capability which will align with Business requirement.
• Manage Product (ServiceNow HAM) and lead projects which needs process and tools engagements
• Responsibility to advise on risks and cost avoidance opportunities
• Responsible for continuous improvement of HAM and tracking against HAM roadmap
• Advise relevant project, program, infrastructure and application portfolio managers on hardware compliance, and recommended actions that will optimize hardware asset portfolio
• Overall Governance of HAM Lifecycle in Volvo group.
• IT Asset forecasting and budgeting.
• Demonstrated leadership skills in managing projects from concept to completion

• Lead multiple projects for Transition, Transformation and Run for Software, Hardware and Configuration management for ITAM Capability
• Implemented ServiceNow SAM Pro, HAM Pro and have been working on CMDB discovery related projects for many clients
• Worked as SAM Tools lead for ServiceNow SAM Pro Assessment, Implementation and Operations engagement for one of the leading Finance & Insurance company in US
• Lead a team of Developers for managing the operations and integrations for successful delivery of SAM for On-premises and SAAS environment
• Lead a team in ILMT space from tool and reporting side
• Worked on Assessment and Recommendation of HAM & CMDB landscape for leading Insurance company
• Developed ITAM Governance Framework, Process, and implemented recommendations for upgrading maturity
• Transitioned & transformed multiple projects for ITAM capability
• Working as Tools lead on ServiceNow and Flexera for ITAM Capability
• ServiceNow SAMPro enablement and operations
• ServiceNow HAMPro enablement and operations
• Flexera Tool enablement and operations
• SAAS Integration (e.g., Salesforce, Adobe, Microsoft 365, e.t.c) with ServiceNow tool
• ServiceNow discovery assessment and setup work for projects
• Assessment of client environment based on ITAM Maturity scale and providing recommendation to achieve target maturity state
• Implementation of recommendations and providing process SOPs for the same
• Process and Governance Framework creation and formalization for multiple clients (Finance, Automotive, Oil & Gas, e.t.c)
• Worked on complete transition of CMDB from manual model to Auto discovery mode
• Involved in all major publisher's contract renewal from inventory validation to license calculation and Audit
• Done a lot of Manual data analysis and calculation work as the project didn't had expert tools to do the work
• IBM Passport Advantage completed ILMT analysis and PVU analysis
• Oracle ELA/ULA to licensed environment, Created "Form" in ServiceNow for submitting inventory for properties along with corporate inventory analysis
• Microsoft EA True work. Complete Client environment compliance check with license calculation for Standard and DataCenter licensing
• AlertFind usage analysis for renewal
• IBM/HP/EMC/CISCO/RedHat hardware inventory collection and validation work
• Managed decommissioning and license management processes for the client in coordination with the team, delivering significant cost savings (~USD 1 million)
• Contract Management and compliance check
• Complete AMDB management
• SSL certificate management
• IT asset audit & reporting
• Conducting calibration sessions with Internal & External IT teams
• Mentor team to ensure each & every device has warranty date in database & thus make it compliant
• Mentor team to keep track of all devices going out of warranty & initiate refresh
• Filter all end of life, End of sale, End of service devices from database and project for refresh
• Prepare a report on all warranty lapsed devices & devices which are EOL & EOS
• Ensure all licenses ordered are captured in database and are available
• Ensure all licenses have related hardware information captured in the data base
• Follow-up with procurement for licenses which have been ordered & not received
• Implemented ideas on project resulting in cost savings
• Remedied issues and conflicts among workers using negotiation and active listening.
• Mentored and supported 33 ITAM department employees to create strong workplace culture.

• Worked as Senior Operational Profession, key responsibility was to take care of IT Hardware & Software Asset Management
• Here main work is to ensure that CMDB are updated on time and all CI changes are reflecting correctly in CMDB
• As part of Asset Management team, main responsibility was to manage complete lifecycle of contract and software assets as well.
• Demonstrated strong organizational and time management skills while managing multiple projects

• Responsible for taking care of servers and storage items for Data Centre
• Responsible to ensure that all SLA's pertaining to accuracy of CMDB has been met
• Also involved in tracking of CI in Excel CMDB.
• Escalated project-related issues quickly to help rectify problems and avoid delays

• And was responsible to monitor Mainframe jobs and scheduling
• Apart from that was also involved in tracking CI in Excel for all the major servers
• I was also entrusted with HAM process management and implementation work.
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• Worked as associate and later as L2 support for ISP and Desktop process
• The profile was of ServiceDesk support where I was responsible to provide solutions to queries raised by customers.