Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Websites
Work Preference
Work Availability
Sumit Pandey

Sumit Pandey

New Delhi,DL

Summary

Adept Field Service Engineer with a robust history at Intuitive Surgical Inc, specializing in the installation and maintenance of cutting-edge medical equipment. Excelled in providing unparalleled customer service and technical support, enhancing operational efficiencies. Demonstrated exceptional team collaboration and troubleshooting skills, significantly improving system reliability and customer satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Field Service Engineer 3

Intuitive Surgical Inc
04.2022 - Current
  • Pre-sale meeting, site survey, installation & maintenance of equipment at customer site.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Managed administrative tasks such as maintaining customer service logs and internal service records.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Training to CSSD & Nursing staff in Greenfield hospitals and current account for Sterile & reprocessing for I&A.
  • Scheduled service calls according to customer location and urgency of need.
  • Updated and maintained assigned tasks as per manufacturer specifications.
  • Maintained tools and equipment, parts inventory.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
  • Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
  • Worked with diverse types of weather and ground conditions.
  • Liaised with internal departments to optimize productivity and efficiency.
  • Supports DVSTAT as TSE back up ,off Hours Agent support
  • End To End ULSA and CMC Payment Closure

Field Service Engineer 2

Intuitive Surgical Inc
04.2020 - 03.2023

Field Service Engineer 1

Intuitive Surgical Inc
05.2018 - 03.2020

System Support Executive

Vattikuti Technologies
07.2016 - 05.2018
  • Installation and maintenance of Da Vinci Surgical Robotic system at customer sites.
  • Monitor equipment performance and provide feedback to customers.
  • End To End ULSA and CMC Payment Closure .

Clinical Application & Service Specialist

ADS Diagnostics Ltd. (HOLOGIC)
03.2014 - 06.2016
  • Installation & Servicing of Dexa and Mammography equipment.
  • Provide Technical support to customers in India & Africa.
  • Clinical Application specailaist & Post sales demo to the customer.


Education

Bachelor of Technology - Biomedical Engineering

Bundelkhand University , Jhansi, India
  • Professional Development Studies: Embedded system, 2010 -IIT Kanpur


  • Training in Basic Electronics, from Advance training Institute for Electronics & Process Instrumentation Dehradun, Completed 2011.
  • Workshop on Medical Imaging Equipments (X-rays & Ultrasound) Advance training Institute for Electronics & Process Instrumentation Dehradun, Completed 2011.


Skills

  • Team Player
  • Training & Education
  • Customer Service Management
  • Technical acumen
  • Technical Support
  • Coordinating projects
  • Managing projects
  • Remote Support
  • Service Contracts
  • Equipment Installation
  • Cross-functional coordination
  • Customer Management
  • Troubleshooting and repair

Accomplishments

  • Nominated for Introduction of SRS in India, successfully trained and completed the In-service which started in July 2020 - April 2021.
  • Collaborated with marketing team in the designing & development of Experience Centre Truck for Da Vinci Xi system.
  • Mentorship to newly joined team members.

Certification

  • Radiation Safety Certification for Service Engineers in Diagnostic Radiology From Bhabha Atomic Research Centre Mumbai


Languages

English
Hindi

Interests

Travel

Timeline

Field Service Engineer 3 - Intuitive Surgical Inc
04.2022 - Current
Field Service Engineer 2 - Intuitive Surgical Inc
04.2020 - 03.2023
Field Service Engineer 1 - Intuitive Surgical Inc
05.2018 - 03.2020
System Support Executive - Vattikuti Technologies
07.2016 - 05.2018
Clinical Application & Service Specialist - ADS Diagnostics Ltd. (HOLOGIC)
03.2014 - 06.2016
Bundelkhand University - Bachelor of Technology, Biomedical Engineering

Websites

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementCompany CulturePersonal development programsTeam Building / Company RetreatsWork-life balance

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Sumit Pandey