Sumit Partap

• Observed safety practices and upheld standards.
• Supervised processes to eliminate weak points or bottlenecks in business operations.
• Scheduled appropriate number of employees to complete production line tasks.
• Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
• Migration of the Adjustment team to offshore location.
• Daily Updates and Hurdles.
• Interaction with business partners.
• Maintaining effective working relationships by handling peer and management interactions.
• Independently analyzes and engages in the resolution process.
• Working on participant’s requests for Death Pay outs, loans, withdrawals, Payout at the time of Termination, Cash Retirement and also part of FFG (Financial Focus Group).
• Effectively balancing quality/productivity along with managing personal and team queues.
• Sending correspondence and validating the documents.
• Presentation of the error analysis to the senior management and onshore partners.

· SLA Compliance: To ensure regular and stringent quality processing, high level of compliance to accuracy guidelines as per quality benchmark and ensuring that all deadlines are persistently met across the cluster to achieve agreed business objectives.

· Domain Competency: Strong knowledge of DC domains to help clients, peers etc. Performing tasks in adherence to TAT, SLA, and SOP etc. to ensure client satisfaction and incorporating productive process improvements proactively.

· Training and Development of new Team members and also performed internal audits on the same to establish required controls and checks if necessary, Creation and updating of processing documents to ensure high accuracy and productivityon the whole.

• Reviewed time records for employees to verify accuracy of information.
• Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
• Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
• Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
• Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
• Maintained strict confidentiality of all payroll information and records.
• Developed and implemented new payroll policies and procedures according to changing laws and regulations.
• Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
• Collaborated with human resources, adcounting and other departments to confirm payroll accuracy.
• Provided customer service to employees regarding payroll inquiries and issues.
• Assisted with recruitment and onboarding of new employees.
• Processed timecards and payroll data for team of employees.
• Updated employee files with new details such as changes in address or salary levels.
• Generated reports to track employee time and attendance.
• Audited timesheets and payroll records for accuracy.
• Performed data entry tasks and maintained accurate records of employee payroll information.

• Implemented corrective actions to fix root causes of various issues.
• Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
• Executed on-time, under-budget project management on complex issues for senior leadership.
• Reduced process lags, monitored employee performance and completed training for new employees.
• Increased productivity by collaborating with management to develop process improvements.
• Handling Critical Financial Transactions like- QDRO (Qualified Domestic relation Order) / Beneficiary and Resolving Participant Queries related to Stop and Reissue of checks and many more.
• Proving SME support to transaction processing team in document processing like Rollover-In, Checks, Hardship Withdrawal, Wire Transfer processing etc.
• Coordinating with Trust for Stop and Reissue, Overnight Delivery of checks, Wire Processing and 1099R Correction etc.
• Having weekly calls with onshore counterparts related to processes and challenges that are occurring.
• Manage the production calendar to ensure all ongoing deliverables are met within the agreed service level agreement by the team.
• Understanding and knowledge of BRD/SPD (Business requirement documents/Summary Plan Description) in order to solve participant queries related to Contribution issue, Loan Repayments etc.

Working for DC Payroll, where we need to maintained the scheduled and create calendar as per Client requirement to ensure regular and stringent quality processing, high level of compliance to accuracy guidelines as per quality benchmark and ensuring that all deadlines are persistently met across the cluster to achieve agreed business objectives.