Sumit Patil
Pune,Maharashtra
Summary
SAP SD Business Analyst / Support Consultant with 4.3 years of progressive experience in SAP Sales & Distribution (SD) module, specializing in Application Management Services (AMS) with on-call support during weekends. Proven ability in managing L2/L3 ticket support, root cause analysis, and continuous improvement across Order-to-Cash (O2C) processes. Experienced in working on international support projects for US-based clients. Strong business analysis and functional skills with a focus on system stability, SLA adherence, and end-user satisfaction.
Overview
4
4
years of professional experience
Work History
SAP SD Support Consultant
IBM India Pvt Ltd (Payroll: Bravezone Softech)
10.2024 - Current
- Provided L2/L3 SAP SD support across global clients from diverse industries
- Resolved complex issues related to pricing, billing, logistics, and credit management
- Supported MM and FI integration, maintaining consistent end-to-end business flows
- Actively participated in IDOC handling, custom output configurations, and ABAP debug coordination
- Delivered UAT support, end-user training, and detailed documentation
- Improved system reliability and reduced ticket turnaround times through proactive analysis
- Client: Beam Global, USA – SAP SD AMS Support
- Managed L2 and L3 support tickets, ensuring timely resolution and SLA compliance
- Monitored and resolved IDoc failures, performed system dump analysis
- Handled routine configuration checks and user issues in Sales Orders, Deliveries, and Billing
- Supported end users in day-to-day sales activities and transactions in SAP
- Provided weekend on-call support for critical business operations and escalations
SAP SD Support Consultant
NoBroker Technologies Solutions Pvt. Ltd.
02.2021 - 09.2024
- Sales Order Processing: Creation, modification, and monitoring of sales documents (inquiry, quotation, order)
- Delivery & Billing Support: Outbound delivery creation, PGI, invoice generation, returns processing
- Pricing Support: Maintenance of condition records, pricing procedure checks, and issue resolution
- Master Data Handling: Customer master, material master, condition master setup and updates
- Output Configuration: Output type determination for order confirmation, invoice print/email triggers
- IDOC Monitoring: Error resolution in inbound/outbound IDOCs (ORDERS, INVOIC, DELVRY)
- Integration Checks: Troubleshooting SD-related issues tied to MM and FI processes
- User Training: Assisted end-users in standard SAP transactions and issue troubleshooting
- Client: Continental Pipe Systems, USA – SAP SD AMS Support
- Delivered support on recurring SD issues, functional documentation, and business communication
- Developed functional specifications for Z-reports and collaborated with ABAP teams for enhancements
- Guided business users on error handling and SAP navigation for smoother transactions
- Conducted periodic review of ticket trends to identify process improvements
Education
MBA - Marketing
Mumbai University
BBA - Management
Pune University
Skills
- SAP SD Module Expertise: Sales documents, order management, pricing, billing, logistics execution
- Sales Documents: Sales order types (Standard, Rush, Cash sales, Returns), Contracts, Scheduling Agreements
- Pricing Configuration: Condition tables, condition types, access sequences, pricing procedures
- Order Management & Billing: Inquiry, Quotation, Order-to-Cash, Credit/Debit Memo, Billing/Invoicing
- SAP LE Support: Delivery processing, shipping, logistics execution, master data uploads
- Tools: IDOC Monitoring, ABAP Debugging, Solution Manager, ServiceNow, Remedy
Timeline
SAP SD Support Consultant
IBM India Pvt Ltd (Payroll: Bravezone Softech)
10.2024 - Current
SAP SD Support Consultant
NoBroker Technologies Solutions Pvt. Ltd.
02.2021 - 09.2024
BBA - Management
Pune University
MBA - Marketing
Mumbai University
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