Love to Feed Street dogs and Travelling & exploring new place
Sumit Rai
Network Engineer
Noida
Summary
Dynamic networking professional with over 5+years of experience, leveraging technical and analytical skills to drive innovation and solve complex problems. Committed to fostering a collaborative environment that promotes organizational growth while pursuing personal career advancement. Eager to contribute effectively and build mutually beneficial relationships that enhance both individual and team success. Proven ability to adapt and thrive in fast-paced settings, ensuring alignment with the strategic goals of the organization.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Senior Agent – Service Desk
SITA AERO
07.2023 - Current
- L2 troubleshooting for Cisco routers, switches, Versa SD-WAN, and wireless devices.
- Basic Palo Alto Firewall troubleshooting, log analysis, and incident support.
- Handle P1/P2 incidents and work as Incident Manager for critical outages.
- Coordinate with internal teams, ISPs, and customers for issue resolution.
- Monitor network alerts and ensure SLA compliance.
- Provide technical support and escalation handling for enterprise environments.
- Perform incident tracking, updates, and RCA coordination.
- Tools: ServiceNow, Versa Director, GINI, NGOS, VMO, WOMA, Live SP.
Service Reliability Engineer (NOC)
British Telecommunications (BT)
03.2022 - 07.2023
- WAN and network infrastructure environments.
- Requests using ServiceNow and Cisco vManage.
- Issues using Cisco Prime and NetBrain.
- SteelHead for WAN optimization.
- Teams to resolve link-down issues, packet loss, latency, CRC errors, and
- For critical network incidents and service requests.
- And ensured timely resolution of incidents within SLA.
- Activities, escalation handling, and customer updates.
- Tools: ServiceNow, BMC, NGSD, Expedito, NetBrain, Cisco Prime, Cisco TAC Tools, Riverbed, Cisco vManage.
Network support Engineer
Accenture Pvt. Ltd. (Payroll: InKnowTech Pvt. Ltd.)
04.2019 - 03.2022
- Provided L1/L2 support for LAN/WAN network infrastructure and customer environments.
- Performed troubleshooting for routing protocols including Static, RIP, EIGRP, OSPF, and BGP.
- Resolved network issues including uRPF, hub-to-spoke connectivity, asymmetric routing, MTU, and routing configurations to enhance overall network reliability.
- Coordinated with ISPs and internal teams to address link-down issues, packet loss, latency, CRC errors, and duplex mismatches, minimizing downtime and improving user experience.
- Monitored and troubleshot network alerts, ensuring service availability and adherence to SLA requirements.
- Worked on incident handling, escalation management, and customer updates for network-related issues.
- Conducted RF optimization and troubleshooting using Redwin, Cambium, Maksat, and Tech Tool.
- Performed proactive health checks and supported network stability activities.
- Tools: Redwin, Cambium, Maksat, Tech Tool.
Education
Bachelor of Engineering - ECE
IIMT College of Engineering
Greater Noida, UPSkills
Customer satisfaction
Incident Management
Quick Learner & Adaptability
Cisco wireless routers and switches
Diagnostic tool usage
Network Troubleshooting
Problem Solving
Team player
Flexible worker
Certification
Cisco CCNA certificate
Interests
Timeline
Senior Agent – Service Desk
SITA AERO
07.2023 - Current
Service Reliability Engineer (NOC)
British Telecommunications (BT)
03.2022 - 07.2023
Network support Engineer
Accenture Pvt. Ltd. (Payroll: InKnowTech Pvt. Ltd.)
04.2019 - 03.2022
Bachelor of Engineering - ECE
IIMT College of Engineering