Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic
Sumit Rai

Sumit Rai

Network Engineer
Noida

Summary

Dynamic networking professional with over 5+years of experience, leveraging technical and analytical skills to drive innovation and solve complex problems. Committed to fostering a collaborative environment that promotes organizational growth while pursuing personal career advancement. Eager to contribute effectively and build mutually beneficial relationships that enhance both individual and team success. Proven ability to adapt and thrive in fast-paced settings, ensuring alignment with the strategic goals of the organization.

Overview

1
1
Certification
7
7
years of professional experience

Work History

Senior Agent – Service Desk

SITA AERO
07.2023 - Current
  • L2 troubleshooting for Cisco routers, switches, Versa SD-WAN, and wireless devices.
  • Basic Palo Alto Firewall troubleshooting, log analysis, and incident support.
  • Handle P1/P2 incidents and work as Incident Manager for critical outages.
  • Coordinate with internal teams, ISPs, and customers for issue resolution.
  • Monitor network alerts and ensure SLA compliance.
  • Provide technical support and escalation handling for enterprise environments.
  • Perform incident tracking, updates, and RCA coordination.
  • Tools: ServiceNow, Versa Director, GINI, NGOS, VMO, WOMA, Live SP.

Service Reliability Engineer (NOC)

British Telecommunications (BT)
03.2022 - 07.2023
  • WAN and network infrastructure environments.
  • Requests using ServiceNow and Cisco vManage.
  • Issues using Cisco Prime and NetBrain.
  • SteelHead for WAN optimization.
  • Teams to resolve link-down issues, packet loss, latency, CRC errors, and
  • For critical network incidents and service requests.
  • And ensured timely resolution of incidents within SLA.
  • Activities, escalation handling, and customer updates.
  • Tools: ServiceNow, BMC, NGSD, Expedito, NetBrain, Cisco Prime, Cisco TAC Tools, Riverbed, Cisco vManage.

Network support Engineer

Accenture Pvt. Ltd. (Payroll: InKnowTech Pvt. Ltd.)
04.2019 - 03.2022
  • Provided L1/L2 support for LAN/WAN network infrastructure and customer environments.
  • Performed troubleshooting for routing protocols including Static, RIP, EIGRP, OSPF, and BGP.
  • Resolved network issues including uRPF, hub-to-spoke connectivity, asymmetric routing, MTU, and routing configurations to enhance overall network reliability.
  • Coordinated with ISPs and internal teams to address link-down issues, packet loss, latency, CRC errors, and duplex mismatches, minimizing downtime and improving user experience.
  • Monitored and troubleshot network alerts, ensuring service availability and adherence to SLA requirements.
  • Worked on incident handling, escalation management, and customer updates for network-related issues.
  • Conducted RF optimization and troubleshooting using Redwin, Cambium, Maksat, and Tech Tool.
  • Performed proactive health checks and supported network stability activities.
  • Tools: Redwin, Cambium, Maksat, Tech Tool.

Education

Bachelor of Engineering - ECE

IIMT College of Engineering
Greater Noida, UP

Skills

Customer satisfaction

Incident Management

Quick Learner & Adaptability

Cisco wireless routers and switches

Diagnostic tool usage

Network Troubleshooting

Problem Solving

Team player

Flexible worker

Certification

Cisco CCNA certificate

Interests

Love to Feed Street dogs and Travelling & exploring new place

Timeline

Senior Agent – Service Desk

SITA AERO
07.2023 - Current

Service Reliability Engineer (NOC)

British Telecommunications (BT)
03.2022 - 07.2023

Network support Engineer

Accenture Pvt. Ltd. (Payroll: InKnowTech Pvt. Ltd.)
04.2019 - 03.2022

Bachelor of Engineering - ECE

IIMT College of Engineering
Sumit RaiNetwork Engineer