SUMIT RANA

To apply my knowledge and Interpersonal skills in a Dynamic Environment conducive for further learning to secure a challenging position where I can effectively contribute my skills, possessing competent Technical Skills and seeking a position to utilize my skills and abilities in the industry that offers professional growth while being resourceful, innovative, and flexible. I would like to work with an organization where there is a scope of growth and regular performance appraisal programs. SOFT SKILLS Strong comprehension skills and phone etiquette, with the ability to assess the most effective media source to best resolve the customer's issue. Able to think critically and logically under pressure to resolve technical issues. Able to display a high degree of organization and prioritize tasks effectively. Ability to take initiative and work in a fast-paced high-stress environment while balancing multiple demands, addressing shifting priorities, and maintaining focus. Seeks out and provides collaboration opportunities with peers and stakeholders to share knowledge and drive resolution. Demonstrates ability to develop comprehensive descriptions of technical issues. Passion for resolving customer issues with a demonstrated sense of accountability and a proven record of high customer satisfaction. Proficiency with Microsoft Office with strengths in Outlook, Word, and Excel Able to create and follow documented process. Seeks and provides feedback on processes. Demonstrates accurate and logical problem-solving abilities. Shows an advanced level of troubleshooting. Able to handle and own escalated customer and partner issues throughout the Service Request lifecycle with empathy. High attention to detail with the ability to understand complex process workflows Expresses the right level of urgency based on customer impact. Demonstrates ability to send timely communications based on Severity/Impact as defined by Microsoft. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.