SUMIT RANA
HEAD WAITER
Summary
Motivated Head Waiter with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Outgoing Head Waiter experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service.
Overview
16
16
years of professional experience
3
3
Languages
Work History
Head Waiter
Celebrity Cruises Lines
04.2023 - Current
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Streamlined payment process for customers by implementing efficient check handling procedures among the wait staff.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
Waiter
CELEBRITY CRUISES
5 2013 - 04.2023
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Assistant Waiter
P&O CRUISES
05.2010 - 09.2012
- Greeted guests warmly upon arrival, guiding them to available tables or waiting areas when necessary.
- Assisted waitstaff in taking and delivering accurate food and beverage orders, ensuring prompt service.
- Processed orders and sent to kitchen employees for preparation.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Waiter/Team leader
CAFE BASILICO
11.2009 - 2 2010
- Opening Café for the Morning Operations
- In charge Of Outdoor Catering
- Making Requisition for the Restaurant Materials.
Waiter
PENNE RESTAURANT
09.2009 - 11.2009
- Hosting & greeting Guest, Offering Menus & Asking Water Preferences
- Note down Guest Food Orders& Input Order In POS System
- Memorize Order & Serve Meal's To Guest
- Take Feedback Of Guest About Food & Service Experience.
Waiter
FLAGS RESTAURANT
04.2008 - 09.2009
- Joined As Trainee Waiter, Handling Kitchen Food Pickup Counter
- Dispatching Food To Respective Stations & Helping waiter to Serve
- Learning Menu & Service Procedure By Attending Trainings
- Learning To Operate POS Terminal.
Education
Senior Secondary High School -
S.S.Ajmera High School, Mumbai
Licentiate In Electronics & Radio Servicing - undefined
REI Institute, Mumbai
Licentiate In Advance Electronics & Video Servicing - undefined
REI Institute, Mumbai
REI Institute, Mumbai
MUMBAI 04.2001 -
Skills
Salesmanshipundefined
Personal Information
- Passport Number: Z3449642
- Nationality: INDIAN
- Marital Status: MARRIED
Country
India
Resume
Waiter with 12+ years of experience in providing excellent service to diners at quality establishments. Possesses familiarity with POS terminals and common restaurant machinery. Expert with a proven ability to "up sell" alcohol, dessert, appetizer& main course to customers. Looking to leverage my knowledge & experience into a management role at your restaurant.
Awards
EMPLOYE OF THE MONTH AWARD
Disclaimer
I SUMIT RANA, hereby declare that the information contained herein is true & correct to the best of my knowledge & belief.
Timeline
Head Waiter
Celebrity Cruises Lines
04.2023 - Current
Assistant Waiter
P&O CRUISES
05.2010 - 09.2012
Waiter/Team leader
CAFE BASILICO
11.2009 - 2 2010
Waiter
PENNE RESTAURANT
09.2009 - 11.2009
Waiter
FLAGS RESTAURANT
04.2008 - 09.2009
REI Institute, Mumbai
04.2001 -
Waiter
CELEBRITY CRUISES
5 2013 - 04.2023
Senior Secondary High School -
S.S.Ajmera High School, Mumbai
Licentiate In Electronics & Radio Servicing - undefined
REI Institute, Mumbai
Licentiate In Advance Electronics & Video Servicing - undefined
REI Institute, Mumbai
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