23 years + experience in Customer Care - field and plant operations. 20 years in TATA Motors Limited and 3 Years in TIL Limited Team handling and leadership Channel Partner Management for aftersales operations Spare parts business planning Product support for field service team – failure analysis and corrective action planning at production side as well as restoration of field vehicles, Retro fitment activity Preparedness for new product introduction and launching Customer handling, customer interaction and engagement CSI enhancement Manpower development, skill enhancement and training program arrangement Audit function – financial and administrative control over channel partners