Sumit Sambher

• Founded and scaled a full-fledged insurance telesales organization, currently operating at a 50-seat capacity and delivering ~₹50 lakh in monthly revenue.
• Spearheading revenue strategy, customer acquisition, and strategic partnerships to strengthen market positioning and drive sustainable growth.
• Owning end-to-end P&L management, vendor governance, contract negotiations, and performance-linked incentive structures.
• Built and institutionalized scalable sales processes, performance frameworks, and operational controls to create a high-performance sales ecosystem.

• Managed a diverse team of sales professionals, fostering a positive work environment and high employee satisfaction.
• Worked closely with the Vice President to implement strategies to grow new business within budget.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
• Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
• Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
• Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

• Implemented and developed operational standards, policies and procedures.
• Held monthly meetings to create business plans and workshops to drive successful business.
• Provided strong leadership to enhance team productivity and morale.
• Led cross-functional teams to achieve project milestones and deliver high-quality results.
• Consistently met or exceeded annual performance targets set by senior leadership.
• Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
• Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
• Improved team performance by providing comprehensive training and fostering a collaborative work environment.
• Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
• Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
• Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
• Increased customer satisfaction with timely project deliveries and seamless communication.
• Achieved operational excellence by streamlining processes and implementing best practices.
• Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
• Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
• Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
• Executed appropriate staffing and budgetary plans to align with business forecasts.
• Evaluated hiring, firing, and promotions requests.
• Led market analysis efforts to identify emerging trends, informing strategic decision-making and future investments.
• Streamlined internal processes for financial reporting, ensuring accuracy and compliance with regulatory standards.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Leveraged data and analytics to make informed decisions and drive business improvements.

• Hire, Train & on board for the distribution channels.
• Monitor centre productivity & ensure revenue targets are met.
• Maintained overall profitability of the vertical.
• Responsible for monthly reconciliation of commissions received against premiums generated & resolve discrepancies.
• Prepare & present periodic senior management dashboards containing KPIs, root cause analysis & recommendations to address potential areas.

• Conducted team member meetings and updated members on best practices and continuing expectations.
• Enhanced team productivity by implementing efficient workflow processes and optimizing resource allocation.
• Discovered training needs and provided coaching.
• Set clear team goals and delegated tasks and set deadlines.
• Promoted a collaborative work environment, encouraging open communication among team members for better problem-solving abilities.
• Mentored junior team members, providing guidance and support to enhance their career progression.
• Fostered strong relationships with key stakeholders through regular updates, maintaining transparency on project status at all times.
• Established clear performance metrics, monitoring progress routinely against set objectives for optimal results.

• Managed team of 15-20 executives.
• Monitored daily productivity of agents.
• Compliance adherence for all process related aspects.
• Ensured timely invoices raised for clients payouts.
• Maintained client relationships.