Sumit Sati
New Delhi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Cloud Support Executive
Umbrella Infocare pvt ltd
Noida
03.2022 - 06.2022
- Collaborated with team members to achieve target results.
- Used Microsoft Word and other software tools to create documents and other communications.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Cloud Support Trainee
Umbrella Infocare pvt ltd
Noida
08.2021 - 02.2022
- Carried out day-to-day duties accurately and efficiently.
- Used Microsoft Word and other software tools to create documents and other communications.
- Used coordination and planning skills to achieve results according to schedule.
- Prepared variety of different written communications, reports and documents.
Customer Support Executive
BitNiti Technologies
Gurugram
09.2018 - 12.2019
- Listened to customers' questions and concerns to provide answers or responses.
- Devised recommendations to streamline and simplify customer support system and improve response time.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Mentored office employees on proper administrative procedures and how to use programs such as Microsoft Office, keeping operations consistent and efficient for maximum performance.
Education
Master of Computer Applications - Computer Science And Programming
Maharshi Dayanand University
Rohtak, Haryana2023
Bachelor of Computer Applications - Computer Science
Guru Gobind Singh Indraprastha University
New Delhi2021
Skills
- Cloud Computing
- Cloud-Based Application Support
- Support
- Computer Hardware
Accomplishments
- 1st Position in LAN tournament 2017
- 2nd Position in LAN tournament 2019
- 1st Position in LAN tournament 2019
Hobbies
- Gaming
- Listening Classical Composition
- E-Sports
Timeline
Cloud Support Executive
Umbrella Infocare pvt ltd
03.2022 - 06.2022
Cloud Support Trainee
Umbrella Infocare pvt ltd
08.2021 - 02.2022
Customer Support Executive
BitNiti Technologies
09.2018 - 12.2019
Master of Computer Applications - Computer Science And Programming
Maharshi Dayanand University
Bachelor of Computer Applications - Computer Science
Guru Gobind Singh Indraprastha University
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